More on this story .. turns out there is a claim from Citi officials, that its a technical network problem and not fraud? The problem is confirmed as affecting access in Canada, UK, and Russia. Yet the Boing Boing story was referring to customers having to have their PIN changed.

Seems there is more to this problem, with worldwide Citibank. Citi are not handling this very well … more to come.

Relevance to Bankwatch:

• Banks are judged more on they manage and address problems, and lack of transparency makes it worse.

Massive Citibank Alert: UPDATE – Consumerist

They’ve known about the problem for a month. Citibank alleges that the service shutdown is not due to class break or security fault, but is because some of the various interlocking ATM networks are not accepting transactions initiated by Citibank customers. He said that he was unable to specify which networks were affected as Citibank didn’t know either. The rep confirmed that the problem only affects Canada, UK and Russia.