This is a fascinating piece from "Creating Passionate Users". Its fascinating because it perfectly articulates how Banks operate.
Creating Passionate Users: When only the glib win, we all lose
In way too many meetings, the fastest talkers win. And by "fastest talkers", I mean those who are the first to articulate an idea, challenge, issue, whatever. Too many of us assume that if it sounds smart, it probably is, especially when we aren't given the chance to think about it. The problem is, the guy with the "gut feeling"–the one who senses that something's not right, but has no idea how to explain it, let alone articulate it on the spot–might be right. Too bad, though, because the glib usually rule.
Relevance to Bankwatch:
Ask yourself … in project meetings, planning or strategy meetings, which end of the continium generally wins out? And if thats the case, then how many opportunities to redefine, and differentiate are missed.

