A well crafted and reasoned view on the ‘man in the middle attack’ on Citibank tokens, from Improving. This provides good balance to my earlier post.
Physical tokens are not dead. But as the Citibank example has shown, without providing additional layers of protection to users to help them avoid phishing, a well crafted, realtime scam can defeat even this two factor authentication.

Colin
Found this presentation on Brand Tarot, the blog of British planner, John Grant.
How banking can benefit from ideas commonly used in the retail industry. http://www.flickr.com/photos/33294214@N00/sets/72157594232169731
Thanks Nishad … this presentation does a great job at highlighting attributes of traditional retailers, that Banks could learn from.
One I noted in there was the mobile banker idea on a motor-bike in Sweden. They do that in Japan too; the banker in a suit, zips around on a scooter, and takes the bank to the customers house.