I wanted to highlight a couple of great posts that I really appreciated. They are all about building the bank of the future, and what a great title!

James at EDM paints a nice picture of the customer experience within several channels, including ATM, online, branch etc.

Phil at Improving New Account Opening does a nice summary of the concepts that drive a consistent multi channel experience.

I took a different tack, with my small attempt to encapsulate Web 2.0 concepts as design principles for the future bank.

This is brilliant … I appreciate how those three posts complement each other.  The main reason they do, is because they are all about the customer experience, and turning the Bank inside out.

Lots more to come!!  Thanks James and Phil!