I wanted to highlight the response from Dave and Thomas from Zopa to my earlier post where I had indicated a post had been deleted from their blog. 

Well, kudos to Zopa …

1. they noticed my post
2. they fixed the problem, caused during a server admin

This is a Web 2.0 response – they have no idea who I am, but I am treated with respect, and the problem is addressed.  Complete transparency.  Old style organisations would have fixed it quietly and never admitted it.