Interesting survey noted here at Finextra, completed by McKinsey.  It indicates web services, and internal p2p, collective intelligence activities are preferred over wikis’ blogs and podcast’s. 

More than 75 percent of the executives said they plan to maintain or increase their investments in technology trends that encourage user collaboration such as: peer-to-peer networks, which allow for efficient file sharing; social networking; and Web services, which make it easier for different systems to communicate with one another automatically.

Source: Execs prefer Web services, P2P to mashups, wikis and blogs | News.blog | CNET News.com

Of particular interest to this blog, is that both North America, and Financial Services lag the general groups. 

Just to be clear, what they refer to as Web 2.0 is defined in the report, and it provides a useful list.

Relevance to Bankwatch:

Online Banking has the side effect of eliminates the personal interaction between Banks employees and customers, that used to occur in branches.  Yet Banks have focussed on branches as the key to retaining that contact, referring to ‘bricks and clicks’.  Little technology effort has been devoted to implementing ‘bricks and clicks’, aside from CRM, with mixed results at best. 

Web 2.0 technologies provide some hope to regain a degree of customer contact, and recognise the new drivers of customer loyalty, yet Banks, generally, choose to disregard the opportunity, citing, security or brand concerns as an excuse.