Mike Jackson of Shaping Tomorrow offerred a compelling view of future complexity bringing increasing uncertainty. He spoke of the perfect storm of change coming from Energy, Climate change, Food Security, and Economy, that have such impact on the world that everyone including Banks cannot ignore.

[ Digital Money Forum ]

The Future of Retail Banking
Mike Jackson
Shaping Tomorrow

The one thing that cannot be ignored and will frequently help sort out the complexity is the customer. The social change going on includes:

1. end users are increasingly informed
2. reputations are won and lost overnight
3. banks have a poor reputation

On point 3, Banks have reputations that are even worse than the report which Mike was quoting, due to the credit crisis, and the horrible risks Banks have taken and lost money on.

Couple of points he made for Banks to consider:
– war on waste and costs
– simplicity – in an increasingly complex world, simplicity is a prime target [and one of my passions]