In a novel move, HSBC combines the CIO and COO position. Certainly their motivation is appropriate, and their direction makes sense. One system, centralised around the customer experience.

HSBC names Harvey chief technology and services officer

“By combining our technology and worldwide operations more closely we can re-engineer customers’ experience of HSBC and at the same time drive down the unit cost of production,” says Geoghegan.

Harvey will continue to lead the bank’s One HSBC initiative which will see the migration of the bank’s global operations onto a single technology platform. HSBC has said that the programme aims to “re-engineer the company so that wherever possible we use global systems” in a bid to drive down costs and improve customer service.