HSBC recognise the inherent problem with multiple systems and disparate, complex, mainframe based processes – and they are doing something about it.  The presentation is worth the read. 

It describes a situation that is not unlike most large Banks, and their approach to solve it is refreshing in that it recognises the fundamental role technology plays.  In particular it recognises the role the web, and web methods play in driving simplicity. 

HSBC on the value of IT | Finextra

More details on the project can be found in a Webcast and PDF presentation made to analysts on 28 October, and now available for download from the bank Website.