Managing Complexity: A Different Approach
with Benjamin Zander

• markets do not speak in human tongues
• lessons in art, and music in communication
• The Art of Possibility – book
• everything can be viewed two ways – positive or negative
• possibility = luck or possibility = the norm
• both are available to everyone – it is a deliberate choice
• Two shoe salesmen in th 1800’s sent to Africa;  #1 – no opportunity they don’t wear shoes.  #2 – glorious opportunity – no-one has shoes
• it is not the circumstances that are crucial – it is the choice of how we speak about the circumstances
• it is a matter of leadership – you have a choice – pertinent in the context of the world crisis
• orchestra players rank same as prison guards on morale.  Chamber musicians rank #1 (conductor or no conductor)
• top down, right thinking hierarchical – old style leadership is no longer sufficient
• question:  how do you make peoples eyes shine?

Summary – we have a choice as to how we can approach the current crisis – an opportunity or a death spiral.