Wells Fargo have started a new Twitter presence Ask_WellsFargo focussed on “service for our customers within the Twitter Community”.  This will be managed with a view to helping customers find solutions to account related questions and issues. 

Wells Fargo have a long history and aspiration of being where their customers are including 5 blogs, 2 YouTube channels, Facebook, MySpace.

Good luck with that Wells, and thanks to Wells Ed Terpening for the heads up.  Wells is one of the few  financial institutions that actively promotes their own activities rather than through PR Agencies.