Just tracking the public changes being made at Rogers.
The complete network failure occurred July 8th.
13 days later a new CTO was installed.
ByDerek Decloet
21 July 2022, 11:20 GMT-4
Cable and wireless firm Rogers Communications Inc. installed a new head of technology after the company suffered a nationwide network failure that’s expected to cost more than $125 million.
Ron McKenzie was named Rogers’ new chief technology officer, replacing Jorge Fernandes, who has left the company, a Rogers spokesperson said in a message. The change was first reported by the Globe and Mail newspaper.
Today Rogers announced steps to address the problem.
Rogers Communications Inc.’s chief executive says the telecom will invest in more testing and oversight as well as artificial intelligence to make its network more reliable following this month’s nationwide outage.
Globe and Mail July 24th, 2022 –
Thoughts on these steps.
Three days on the job and the new CTO announces more testing and oversight, supported by AI? This is inadequate.
This hardly invokes confidence.what about the process changes and Devops updates to support development… or a development freeze until a fulsome plan is developed.
What about the time honoured method of bringing in a consultant to offer objective, modern up to date guidance?
When I see AI as part of the solution, the tells me the outcome is years away. What about current network stability Monday, next month etc.
Summary
This seems rushed to me and does not install confidence as a potential investor (I am not) and as a Rogers customer (I am).
Come on Rogers – we expect more of our internet provider, on whom I rely 24 hours per day.
Bankwatch 