How Walmart is using AI to improve its business, and save money

Relevance to Bankwatch

Walmart report on business use of Gen AI to make adjustments to 860 million catalogue items at a speed of 100 times faster than humans. Said another way it would take average employees 100 times longer.

This type of scaling is what we hear of in military and intelligence operations. I look forward to hearing more business examples to counter the evolving doubts appearing on the near term productivity from AI.

Heads up to The Rundown AI.

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ByTomi Kilgore Marketwatch.

CEO Doug McMillon said on the post-earnings call with analysts that Walmart was finding “tangible ways” to leverage generative artificial intelligence to improve customer, member and employee experiences.

One area where Walmart is using generative AI is its product catalog, where it’s used multiple large language models to create or improve over 850 million pieces of data in the catalog.

Without the use of generative AI, this work would have required nearly 100 times the current head count to complete in the same amount of time and for associates picking online orders, showing them high-quality images of product packages helps them quickly find what they’re looking for,” McMillon said, according to an AlphaSense transcript.

McMillon added that customers and members will get more help shopping on Walmart’s website and app with a new AI shopping assistant that will provide shopping advice and ideas.

https://corporate.walmart.com/content/dam/corporate/documents/newsroom/2024/08/15/walmart-releases-q2-fy25-earnings/q2-fy25-earnings-release.pdf