I just noticed this ad on netbanker.  Wow. This summarises something that has frustrated me for several years.  Picture a situation where you have (relatively) perfect information about a customer, and what they might need and want.  Supplement this with what they actually have with you, and what you can safely predict what they have with others, and you have the ultimate marketing opportunity. Continue reading The ultimate marketing opportunity, right under your banks nose

While short on specifics the message from Tim Geithner has enough clarity to indicate his direction.  The banks will have their assets revalued to market value, which means appropriate and sizeable write downs of assets.  This is a requirement in my view before confidence in banks will return.  Banks and in particular US and UK banks are over extended and to use an old word  ‘overtrading’.  They are producing far too much revenue on far too little a capital base. US rescue plan will need state to dig deep | ft.com When crises have hit other countries, US policymakers have … Continue reading US government signals significant control to be taken over banks

A couple of interesting things from this new PEW report. The pervasiveness of online usage – only over 69 is there less than 50% usage online – refer below Gen Y is doing more and more banking online moving from 38% to 57% – older folks use internet for information, health and purchases. Generations Online in 2009 | PEW Contrary to the image of Generation Y as the “Net Generation,” internet users in their 20s do not dominate every aspect of online life. Generation X is the most likely group to bank, shop, and look for health information online. Boomers … Continue reading Generations online 2009 and their usage patterns | PEW