Courtesy of Improving new account opening, this demo of ATM functionality. Now this is a good use of flash, and the way the demo is done where you actually click the buttons as if you were at the ATM is brilliant. Link to NatWest – Mobile Phone Top-up Demonstration tags: flash+demo Continue reading NatWest – Mobile Phone Top-up Demonstration at the ATM
Their latest research confirms that all channels play a role. This summary taken from an public piece available here. The branch and the Web are the key buying channels. When it comes to researching a new product, 47% of consumers prefer to use the Web, and 35% prefer to visit a branch, far outpacing other channels. For opening a new account, nothing comes close to the branch — 82% of consumers prefer this channel. The Web is a top channel for day-to-day banking. Roughly one-third of consumers prefer to use the Web for checking account balances, viewing account statements, … Continue reading Which banking channels do customers prefer: Forrester
Interesting paper from IBM Global Services, designed to solve a problem many big banks suffer from. They have overly complex systems, that are inflexible, and seemingly impossible to get operating efficiently and effectively. One symptom is well captured here, and I personally recognize this one. Many transformation failures where projected benefits were not realized or costs spiraled are due to large scale multi-year programs which are difficult to manage. In such programs it is often difficult to maintain focus on vision, costs, benefits and end solution. Additionally, the end solution may not be relevant should the business environment change. In … Continue reading Simplifying the business model
I am intrigued by the differences in consumer acceptance on each side of the Atlantic. To what extent are those differences grounded in culture, or security methods or some other factor? # 7 September 2006 Online banking is gaining in popularity in both the US and the UK, although visiting a branch is still the preferred option for many, the latest research suggests. According to a survey carried out by UK-based Lloyds TSB, over half (54 per cent) of British banking customers prefer banking online to visiting a branch, with the desire for privacy and discretion concerning banking issues cited … Continue reading Bobsguide – Increase in online banking popularity in US, and UK, but differences remain
Charlene’s new article summarises the importance for marketers in following GenY. Gen Yers – 18- to 26-year-olds who came of age with broadband, cell phones, and iPods, among other things – stand apart from older generations because of their hands-on approach to the Web. Marketers trying to anticipate future consumer trends should tune in to Gen Yers. As these do-it-yourselfers become a primary consuming audience, they will carry with them their cross-channel shopping enthusiasm, active blog usage, and reliance on the information-scouring powers of Google. Source: Forrester: Interactive Marketing All Forrester Research Gen Y are maturing, and having an impact on … Continue reading Forrester: Marketers trying to anticipate future consumer trends, should tune into Gen Y’ers
In doing some research for a friend in Tokyo, I came across this bank. They have full online banking in Japanese and English. Their services are very pro-active with pretty decent free coverage, given Japan’s usual service charges. They are trying to be innovative, within a highly competitive banking marketplace. Get 32 Color cash card. Choose your favorite color from 32 available colors. FREE account maintenance fee # FREE ATM transactions at over 65,000 ATM’s nationwide 1 including Shinsei Bank ATM’s(24/7) and other available ATM’s FREE PowerCall 24-hour bilingual telephone banking FREE PowerDirect 24-hour bilingual online banking FREE unlimited automatic … Continue reading ShinseiBank: About PowerflexPowerFlex
Ed over at Wells tipped me off to the newest blog offering from Wells Fargo, that is being announced tomorrow. They continue to impress me with small steps, yet meaningful steps in the social Internet space. This new offering is highly relevant to Banking. The new blog is an industry first. It is cutely (is that a word) entitled The Student LoanDown. Its positioned and structured as a genuine conversation to listen and learn, and in turn better support students. They will be bringing in guest bloggers to help them with that. I am impressed. First of all it looks … Continue reading Sneak preview – Wells Fargo newest blog
Despite the headline, RBC is playing catch up here. Royal Bank in March began allowing Canadians across the country to buy home and auto insurance online. And while it has been possible to get a variety of insurance quotes online, there is an expansion underway in the types of policies that can actually be purchased over the Net. Source: TheStar.com – RBC sees Internet potential Canadian banks find themselves in the quirky position that they can sell insurance provided they do so online. This is a government regulation. Earlier this summer, Canada’s banks lost an appeal of a decision that … Continue reading TheStar.com – RBC sees Internet potential, and starts to catch up with BMO in Canada
Of course eStara have a self serving interest here, but the logic in their argument remains valid. “This means giving consumers the choice of either talking to the business via their PC or over a regular landline or mobile phone without requiring that the merchant or the buyer download additional software. Forcing buyers and sellers down a single path creates an unnecessary barrier that could interfere with the sale.” Source: “Proactive click to call, chat and call tracking solutions – eStara Blog – Pay per Call…it’s about options. – Mozilla Firefox” Talking into a mike plugged into the PC is … Continue reading "Proactive click to call, chat and call tracking solutions – eStara Blog – Pay per Call…it’s about options"
Google have release their first burst after a series of beta’s. “This is a bold move by Google. They are striking hard at a nearly $12 billion/year Microsoft revenue stream. And they are clearly trying to get this out the door fast, in anticipation of Microsoft Office 2007, which will include collaboration features for businesses (as does Office Live, announced last year).” Source: “Techcrunch » Blog Archive » Google Makes Its Move: Office 2.0 – Mozilla Firefox” This is significant, and I believe its time for Banks to re-consider their Office suite strategy. I noted in July that the plethora of … Continue reading "Techcrunch » Blog Archive » Google Makes Its Move: Office 2.0 – time for Banks to rethink Office Suite strategy?"
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