Category: Innovation

Innovation

Pew Internet: Future of the Internet 2020

Colin Henderson

 This will be a longish post, so hang in there.  This is not just my favourite topic, its core to everything associated with the web lifestyle.  Simply put, where is all this going, and should we care.  This report is 115 pages long, so I have focused on two points for the future: intelligent agents privacy PEW always provide great insights, and their “Future of the Internet” series is valuable.  Its worthwhile noting this report is based on interviews with Internet insiders, but for me that makes it the more useful.  Its worth noting the results are assembled points that … Continue reading Pew Internet: Future of the Internet 2020

Innovation

Techcrunch » Exclusive: Mysterious Paypal Secure Storage

Colin Henderson

 Techcrunch scoop a new service coming from Paypal.  In effect its an online safety deposit box. The new service, called DropBox, creates a secure storage area that is associated with the account. What we are not sure about is if this is a service just for merchants, or if it is a service that will be open to every user – from what we have seen so far it seems this is more of a service for merchants. Source: Techcrunch » Blog Archive » Exclusive: Mysterious Paypal Secure Storage tags: paypal, online+safety+deposit+box Continue reading Techcrunch » Exclusive: Mysterious Paypal Secure Storage

Innovation

Matt McAlister » Challenging why (and how) people tag things

Colin Henderson

 I like tags, but I agree with Matt, that there is not enough intelligence in how tagging works. I posted about this before, and the need for Technorati to improve spam elimination associated with tags.  This piece on tagging is more aimed at de.licio.us and ma.gnolia tagging.  The latter is a little better because of the interface, and spaces in multiple word tags, but we still have a long way to go. In my mind, tags are hugely valuable. They expose important meta data at an abstraction level that was previously hidden in the Internet user interface. They are connective tissue allowing … Continue reading Matt McAlister » Challenging why (and how) people tag things

Innovation2 Comments

Which banking channels do customers prefer: Forrester

Colin Henderson

Their latest research confirms that all channels play a role.  This summary taken from an public piece available here.   The branch and the Web are the key buying channels. When it comes to researching a new product, 47% of consumers prefer to use the Web, and 35% prefer to visit a branch, far outpacing other channels. For opening a new account, nothing comes close to the branch — 82% of consumers prefer this channel. The Web is a top channel for day-to-day banking. Roughly one-third of consumers prefer to use the Web for checking account balances, viewing account statements, … Continue reading Which banking channels do customers prefer: Forrester

Business Models, Innovation, Web/Tech1 Comment

Simplifying the business model

Colin Henderson

Interesting paper from IBM Global Services, designed to solve a problem many big banks suffer from.  They have overly complex systems, that are inflexible, and seemingly impossible to get operating efficiently and effectively. One symptom is well captured here, and I personally recognize this one. Many transformation failures where projected  benefits were not realized or costs spiraled are due  to large scale multi-year programs which are difficult to manage. In such programs it is often difficult to maintain focus on vision, costs, benefits and end solution. Additionally, the end solution may not be relevant should the business environment change. In … Continue reading Simplifying the business model

Innovation, Security

Bobsguide – Increase in online banking popularity in US, and UK, but differences remain

Colin Henderson

I am intrigued by the differences in consumer acceptance on each side of the Atlantic.  To what extent are those differences grounded in culture, or security methods or some other factor? # 7 September 2006 Online banking is gaining in popularity in both the US and the UK, although visiting a branch is still the preferred option for many, the latest research suggests. According to a survey carried out by UK-based Lloyds TSB, over half (54 per cent) of British banking customers prefer banking online to visiting a branch, with the desire for privacy and discretion concerning banking issues cited … Continue reading Bobsguide – Increase in online banking popularity in US, and UK, but differences remain

Innovation4 Comments

Forrester: Marketers trying to anticipate future consumer trends, should tune into Gen Y’ers

Colin Henderson

Charlene’s new article summarises the importance for marketers in following GenY.  Gen Yers – 18- to 26-year-olds who came of age with broadband, cell phones, and iPods, among other things – stand apart from older generations because of their hands-on approach to the Web. Marketers trying to anticipate future consumer trends should tune in to Gen Yers. As these do-it-yourselfers become a primary consuming audience, they will carry with them their cross-channel shopping enthusiasm, active blog usage, and reliance on the information-scouring powers of Google. Source: Forrester: Interactive Marketing All Forrester Research Gen Y are maturing, and having an impact on … Continue reading Forrester: Marketers trying to anticipate future consumer trends, should tune into Gen Y’ers

Innovation

ShinseiBank: About PowerflexPowerFlex

Colin Henderson

 In doing some research for a friend in Tokyo, I came across this bank.  They have full online banking in Japanese and English.  Their services are very pro-active with pretty decent free coverage, given Japan’s usual service charges. They are trying to be innovative, within a highly competitive banking marketplace. Get 32 Color cash card. Choose your favorite color from 32 available colors. FREE account maintenance fee # FREE ATM transactions at over 65,000 ATM’s nationwide 1 including Shinsei Bank ATM’s(24/7) and other available ATM’s FREE PowerCall 24-hour bilingual telephone banking FREE PowerDirect 24-hour bilingual online banking FREE unlimited automatic … Continue reading ShinseiBank: About PowerflexPowerFlex

Business Models, Innovation

Sneak preview – Wells Fargo newest blog

Colin Henderson

Ed over at Wells tipped me off to the newest blog offering from Wells Fargo, that is being announced tomorrow.  They continue to impress me with small steps, yet meaningful steps in the social Internet space.  This new offering is highly relevant to Banking. The new blog is an industry first.  It is cutely (is that a word) entitled The Student LoanDown.  Its positioned and structured as a genuine conversation to listen and learn, and in turn better support students.  They will be bringing in guest bloggers to help them with that. I am impressed.  First of all it looks … Continue reading Sneak preview – Wells Fargo newest blog