DirectHuntington – but opportunity to experiment is missed


 Huntington are the latest to come out with an online only, high rate savings account.  This field is no getting flooded.  It will be required as a defensive mechanism by most US Banks. The strategy here is to siphon money from the customers ‘home bank’ (their term) and get funds transferred to the Huntington high rate savings account. High yield savings account rate: 5.30%* APY $1,000 minimum opening balance No minimum balance fee when your balance is $1,000 or more Account availability for approved accounts within one hour (weekdays, 7:00 a.m. to 10:00 p.m. ET and weekends, 7:00 a.m. to 7:00 p.m. ET) … Continue reading DirectHuntington – but opportunity to experiment is missed

Bank fees cannot exceed the underlying cost – its the law


 Oz points out something that I have never heard of, but makes eminent sense.  In Canada people complain about Bank fees all the time.  Wait till the local politicians get a hold of this one.  There has been a barrage of complaints about ATM surcharging lately and seeing this just confirms to me that banks and fees are in trouble. This is driven by UK law that fees and charges must be no more than actual cost of the activity being undertaken. Source: Bank Fees and Charges « Risk Management in Australia   Technorati tags: profitability, bank+fees Continue reading Bank fees cannot exceed the underlying cost – its the law

HSBC attracts $3 billion deposits in one year, but is that good?


 Jim notes the progress made by HSBC Direct with great statistics.  Assuming typical high-yield balance levels of $8000 to $10,000 per account (our estimate), the bank has attracted more than $3 billion in deposits. The bank has marketed its 5%+ APR account heavily, so it’s not likely that the new business is making much of a profit contribution yet. Based on the bank’s reported online ad spending, its acquisition costs were $75 per account from the online spending only, not including what it spent in other media to support the direct business unit (see note 1). Source: NetBanker 2.0: HSBC … Continue reading HSBC attracts $3 billion deposits in one year, but is that good?

Jack Bauer – Do IRR’s Matter?


 What a brilliant quote to make business point amongst those who probably all follow Jack anyway.  The IRR argument vs Multiples accompanies the quote, by the way. I assure you that Jack Bauer does not worry about the IRR of his kills !!He’s only focused on the multiple. Source: Ask The VC – Do IRR’s Matter? Perhaps we are too lazy to try and figure this out, but after decades of effort, the only method that seems to work in the venture world is to target 10x on each early stage deal (3-5x on later stage plays).   Technorati tags: … Continue reading Jack Bauer – Do IRR’s Matter?

ePolitix.com – Banks performing ‘biggest robbery in Britain’


Bank fees will always be under pressure, particularly under times of political instability, such as the run up to elections in UK, or in times of economic downturns.  Banks are “mugging” their own customers by levying illegal penalty charges, a senior Liberal Democrat MP has said. Source: ePolitix.com – Banks performing ‘biggest robbery in Britain   Technorati tags: bank+fees, politics Continue reading ePolitix.com – Banks performing ‘biggest robbery in Britain’

How can a Bank go online, and set itself apart?


 The problem with working in a Bank is that everything looks like a Bank.  You can always tell a Banker because your hear a ton of acronyms, and words like channel, multi channel, integration, etc.  In fairness Bankers are not alone in their industry view of the world.  Anyhow, in preparation for LIFT07, I got to thinking about why Banks are having such trouble breaking out into the internet space, and with something that’s probably obvious to everyone else, I compared to others in different industries. The well known, and two not so well known, (but will be well known), online names that … Continue reading How can a Bank go online, and set itself apart?

Online account opening becomes table stakes


This report from Bank Systems has some good data on account opening costs.  We’re now reaching the point where [online account-opening] solutions are no longer simply nice to have,” according to Aite analyst Eva Weber, author of the report. “They are part of what customers expect from their providers.” Weber notes that online account opening is compatible with both customer needs and institutional strategies, such as increasing automation to improve speed of service and reduce costs. Source: Bank Systems & Technology : Opening Up: Banks Expand Customer Reach With Online Account Opening I am always suspicious of channel costs after … Continue reading Online account opening becomes table stakes

Wells wins investor day, with BofA a close second


If I read ‘managing for growth’ one more time, I will vomit.  With that out of the way, I did the 2 minutes per deck review of the banks presentations, ignoring the CAGR projections, which are all highly positive, and of course the investors want to see that, so the Banks give them that. No…..  I looked for hooks;  strategic levers that could/ should catch the jaded investing community, and would suggest signals that the Bank gets it, and is trying to outpace the pack. Here are my findings, with conclusions to follow: Wachovia customer service (#1, except they omitted … Continue reading Wells wins investor day, with BofA a close second

Bank of America May Buy Barclays | New York Times


 This is speculation in the New York Times, but this would be huge, and create enormous scale.  Barclays have the worldwide coverage in 60 countries, and BofA have a large footprint in the US.  Barclays just purchased a 40,000 employee Bank in South Africa for example. Bank of America is likely to bid for Barclays, the No. 3 bank in the United Kingdom, to further its international expansion strategy, a Merrill Lynch analyst said in a research report Friday. The analyst called Barclays the perfect fit for Bank of America, and suggested that the United States-based bank could pay a … Continue reading Bank of America May Buy Barclays | New York Times

Sun: ‘The world needs only five computers’ | ZDNet UK


 This is a fascinating vision for the world of computing.  Its a vision that includes Banks, and that will have enormous implications in the future.  Its a world where computing power is a utility, like water or electricity.  Its available as required. Sound far-fetched?  Perhaps, but if the computer guru’s can pull it off, then why not?  One thing that we do know is that today Banks have similar computing systems, doing similar things, and when you get right down to it, how much strategic difference occurs at the computing level.  differentiation occurs in how you use the system, and … Continue reading Sun: ‘The world needs only five computers’ | ZDNet UK