Category: Self Service

Self Service, Web/Tech

Wincor Nixdorf – fabulous strategy day

Colin Henderson

Spent a great day with Juergen and Uwe from Wincor today. Only thing wrong is that the day wasn't long enough. Wincor are showing very high growth curves in their delivery and penetration of ATM's worldwide. They are showing Diebold and NCR, that being the old installed base, is not enough. Key point in my mind, and why the smart companies are using Wincor's is that they are entirely open, based on open standards. Their ATM's are just (I say "just" lightly) IBM P4 PC's. The interfaces, connections, and hardware are all standard off the shelf stuff. This makes their … Continue reading Wincor Nixdorf – fabulous strategy day

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Bank branches are empty, and no-one at the ATM

Colin Henderson

Walking around Manhattan today, I couldn’t help notice the bank branches.  Couple of things … there are still quite a few branches, but they are all quite small.  But the real thing that struck me is that they are all empty.  There was never more than one customer at a teller line, and in most cases, there were no customers at the teller line.  That’s based on probably looking at 20 branches, today.  Same with the ATM’s.  Chase especially has ATM’s everywhere, but not once were they all in use, and never close to a line up. Continue reading Bank branches are empty, and no-one at the ATM