Mike Jackson of Shaping Tomorrow offerred a compelling view of future complexity bringing increasing uncertainty. He spoke of the perfect storm of change coming from Energy, Climate change, Food Security, and Economy, that have such impact on the world that everyone including Banks cannot ignore. [ Digital Money Forum ] The Future of Retail BankingMike JacksonShaping Tomorrow The one thing that cannot be ignored and will frequently help sort out the complexity is the customer. The social change going on includes: end users are increasingly informed reputations are won and lost overnight banks have a poor reputation On point 3, … Continue reading Shaping Tomorrow | Mike Jackson