http://www.finextra.com/fullstory.asp?id=14280
Around a third of consumers would close all accounts and move their business to another bank if their person financial information was compromised in a data security breach, according to a survey commissioned by EDS and conducted by Canadian market research firm Ipsos Reid.
The survey of just under 1500 North American consumers also found that 10% would close some of their accounts and use another bank if their personal data was breached, while 55% would discontinue banking until they felt the crisis was resolved.
Commenting on the study, Jean-Louis Bravard, EDS financial services global leader, says: “The act of protecting consumers’ personal information is not only imperative to meet compliance standards but is essential in a financial institution’s ability to attract and retain a solid customer base. Financial providers must rise to security challenges or they risk losing their customers.”
Continue reading “Bank security key issue for consumers – EDS”