A market test alternative for credit cards


This is a variation on the theme I cover periodically called Vendor Relationship Management (VRM). The variation here is that the Vendor must place the consumers product up for bif from competition when they are considering changing the terms, such as interest rates.  The consumer would then have the choice of accepting the change, or accepting one of bidders. (HT Payments News) A Market Test for Credit Cards We have an alternative solution, employing a market test of a proposed change. At the time when the lender proposes a unilateral change, it would be required to put the existing account … Continue reading A market test alternative for credit cards

On VRM, Facebook, and being misunderstood for long periods of time


I simply love this post at RWW.  The post is about how FaceBook could turn on the power of their userbase to the benefit of consumer power.  I have long been a fan of VRM and at the same time at something of a loss to see how it could be initiated.  Then I read this post, and new lights went on. The post is about FaceBook, but it is less about them, than it is about business models for dot.com companies with large userbases who insist on following tradigital advertising models. The whole ‘We have lots of eyeballs so … Continue reading On VRM, Facebook, and being misunderstood for long periods of time

Retailers have improved the online shopping experience as far as they can


Once in a while Doc Searls comes up with a classic statement, and this is one of those [emphasis mine].  The buyer’s envelope, please In the meantime, consider this thesis: Amazon and other excellent online retailers have improved the online shopping experience as far as a retailer can. Yes, there is always room for improvement, but there is only so much improvement you can carry out only on the sell side, even if you’re equipping buyers to do a better and better job. At a certain point the improvements need to happen on the buy side. You need better buyers, … Continue reading Retailers have improved the online shopping experience as far as they can

Are ad networks really the endgame?


We have had all the ballyhoo about FB’s new ad network, and now MySpace is predictably moving ahead too.  I say predictably because clearly the economics of internet is destined to lever off advertising.  Online advertising spend is predicted to double by 2011.  However I continue to question whether Ad networks will be the right deployment for online advertising. I see very few ads.  Google Apps (gmail) turns of Ads, and gmail spam filter eliminates most spam (+95%)  The Ad blocker extension in Firefox eliminates the rest of the ads from web pages.  I might be a little unusual there, … Continue reading Are ad networks really the endgame?

Applications, platforms, and VRM


Nice analysis, and context setting here from Joe.  I continue to watch the concept of VRM, and agree that the directions being set by platforms such as F8 and related tools will be useful in helping someone to narrow down tools that allow people to own and lever their preferences to get better service, and more simply locate what they want to buy. joeandrieu.com » Blog Archive » Marc Andreessen hits three nails on the head… … the most powerful platform of all: platforms that are completed distributed and designed to run on other peoples platforms. This “Level 4″ Platform … Continue reading Applications, platforms, and VRM

The perversity of online advertising


 I certainly don’t pretend to be any kind of expert in this area.  Seth makes a point here which, while I know it to be true, makes me shake my head. There are very few sites built on Amazon affiliate revenue alone, mostly because the affiliate deals don’t convert often enough to make them worth what’s paid. Source: Seth’s Blog: Inventory and Risk His argument is that marketers will not quickly shift from PPC (Pay per click) to PPA (Pay per Action) because the “A” in action happens too infrequently!  Hello …. this means that the “C” in click is … Continue reading The perversity of online advertising

Chips talk to you as you walk around Ginza


 This fascinating experiment is indicative of the real networked future, when buildings and companies will talk to you as you walk by.  This is makes VRM the more essential, because I don’t want to be bothered by every building as I walk by. TOKYO – Downtown strollers looking for directions, store guides or historical tidbits will be able to get an earful without talking to anyone – thanks to 1,200 computer chips embedded around Tokyo’s Ginza shopping district. The information can be heard through earphones that pick up signals from chips stuck in cement, lampposts and subway-station ceilings. The 1 billion yen … Continue reading Chips talk to you as you walk around Ginza

Introducing Operator; a Microformat Detection Extension for Firefox 2


 I found this new beta (hat tip to Chris) fascinating, and a clearer example of how microformats work to the layman.  Its the first effort that starts to play out the vision that I see for microformats and Banking.  Operator is a firefox extension that “watches” for information that it understands.  The simple example provided here is for areas where standards exist, such as dates, addresses, and photographs. Operator requires information on the Web to be encoded using microformats, and since this method for semantically encoding information is relatively new, not all sites are using microformats yet.  …. As more sites … Continue reading Introducing Operator; a Microformat Detection Extension for Firefox 2

Microformats as information brokers – revisited


I was chatting with a colleague about the reference to microformats to support VRM, and it struck me I am not being clear enough, and haven’t thought this through sufficiently to make the case.  Thanks JPG 🙂 So I thought I would give it another shot.  First the VRM concept, outlined on the Project VRM site. In this picture of the model, ‘Me’ represents you, the consumer.  VRM is an idealistic view that places the consumer in charge of merchants of any type, trying to sell things to you.  In this vision, presumably, tools exist to protect you from unwanted advances … Continue reading Microformats as information brokers – revisited

Microformats as information brokers – the intelligent agents to support VRM


I have been thinking a lot about Vendor Relationship Management (VRM) over the holidays. Doc latched on the the concept as the the corollary to Customer Relationship Management (CRM). He spoke of VRM finally delivering the Cluetrain promise, and that got my attention. CRM places all the power in the hands of the vendor (Bank, telecom, retail store ) and that’s why you get annoying phone calls at dinner time, junk mail, or those annoying “can I put you on hold” comments while the poor call centre rep reads up on your history. CRM does nothing for you as a … Continue reading Microformats as information brokers – the intelligent agents to support VRM