Finextra: First Direct to trial mobile video banking


 Thanks to Ozrisk for this tip.  First Direct are launching a trial of video banking through UK customers cell phone, and are amongst the first to use the .mobi address. The stand-alone direct banking subsidiary of HSBC says the video call centre initiative is part of a mobile banking pilot, starting this week, to find out what British consumers really want from mobile phone banking. For the pilot, first direct text message banking customers have been equipped with mobile phones that run on 3’s 3G network – the largest of its kind in the UK. To support the trial, first … Continue reading Finextra: First Direct to trial mobile video banking

Forrester: few consumers use internet outside of the home (North America)


 General conclusion (North America) is that while wireless is pervasive within the home, its use outside remains limited. EXECUTIVE SUMMARY                                                Length: 7 pages North American consumers have realized the value of being untethered at home: 29% of households have a laptop and 11% have a wireless home network. But consumers are only beginning to embrace mobile access outside of the home. Among online consumers who own the requisite equipment a laptop and a wireless home network  public wireless access increased from 4% in 2005 to 7% in 2006. These wireless Net users don’t fit the mold of the typical … Continue reading Forrester: few consumers use internet outside of the home (North America)

Web lifestyle implications: Always on, and wait time – August 2002 analysis


The following is from a document prepared in 2002. The views on home networking and broadband have come to pass. The other point I noticed in here was the expectation that 3G would hit North America in 2006. That turned out to be premature. August 27th, 2002 External environment Consumer & technology issues to consider, within the context of {text replaced} Banks and their investment online Introduction This section is intended to consider external influences, and provide clarification on those issues which often arise, and which tend to cloud decision making as to status, eg wireless. Wireless In October 2001 … Continue reading Web lifestyle implications: Always on, and wait time – August 2002 analysis

More on contactless and mobile chip evolution


If you need to know where this is all going, then look to Japan & South Korea.

Japan, South Korea lead world in contactless payments : Contactless News

In Japan, FeliCa has created innovative businesses such as Suica (East Japan Railways’ transit card) and Edy (BitWallet’s e-money service), through which credit card and financial services, transportation and mobile service companies have aggressively adopted FeliCa-based smartcard payment solutions.

Furthermore, FeliCa has been installed in mobile handsets, so called ‘Osaifu-Keitai’ and ‘Mobile FeliCa’, allowing them to be used in a wide variety of contexts: as credit card, pre-paid e-money, transit card, and as identification for entrance management.

Continue reading “More on contactless and mobile chip evolution”

Just when we thought we had chip cards figured out … doh!!


Every bank is somewhere on the pace of conversion to chip /smart cards, even if they are just thinking about it.  Well, we had better be including the conversion to contactless in that plan as phase 2, and using a cell phone as phase 3;  according to ABI Research and others I have seen lately. Contactless Payment To Shift from Cards to Cell Phones, Says ABI Research | Tekrati Research News “Contactless commerce is on a steep growth curve, but cards are only an intermediate step,” says Erik Michielsen, director of ABI Research’s RFID and M2M practice. “By 2010, more … Continue reading Just when we thought we had chip cards figured out … doh!!