COLIN HENDERSON

Toronto, ON, Canada

loading-cellars-3d@icloud.com | mobile +1 on request | https://bankwatch.ca

Business Analyst AI | Transformation, GenAI, Operations Strategy

Seasoned executive with 40+ years of success leading readiness, transformation, and operational excellenc e initiatives in major Canadian and British banks. Known for managing multi-disciplinary teams, orchestrating end-to-end business readiness for technology and regulatory change, and building capabilities for large-scale digital transformation.

Equally adept at hands on DIY analysis and requirements documentation, systems configuration, payments and process orchestration.

Highly proficient in supporting cross-functional teams, operational change initiatives, regulatory compliance, and LEAN-driven process improvement.

Milestones: digital banking (1996 – current):

• Online banking payments, bill payments, (1996)
• Interac Transfer (p2p payments, email money transfer)
• Award winning customer centric design online banking
• End to end processing with Core Banking and enhancements: ePost, CRA, COVID Govt. functions
• Cybersecurity service integration including intelligent step up multi factor processing
• New Digital Bank paperless including core banking, self service onboarding with KYC, AML verification
• Core Banking migration accomplished from mainframe to modern system (Temenos)
• Co-founded successful Digital lending start up, fully self service and automated AML, KYC

Areas of Expertise

• Operational transformation, including Readiness, business case & Change Management
• Project & Program Leadership
• Regulatory Change Implementation (OSFI, FINTRAC, OSC, AML, KYC)
• Team Building, Coaching & Performance Management
• Business Process Improvement (LEAN/Continuous Optimization)
• Cross-functional Stakeholder Engagement
• Risk-based Testing & Quality Assurance
• Training, Onboarding & Documentation Sign-Off
• Client & Stakeholder Communications
• Digital Transformation (Core Banking, Payments, Cybersecurity)