Wesabe does it again | “Your bank has a REST API now (shhh! — don’t tell them)”


This is another industry shifting change announced by Wesabe here.  While the implementation sounds, and is, technical in nature, the implications are, in my view, profound.  Wheaties for Your Wallet … … as a tool for getting your data out of your banks and credit cards, and into whatever form or program is going to most help you manage your money. Banks and their customers information is proprietary, and Banks have historically owned and treasured that information.  Internet has been all about information becoming free and available.  Open Source is a watchword for internet.  I am typing this blog post … Continue reading Wesabe does it again | “Your bank has a REST API now (shhh! — don’t tell them)”

CrowdSourcing | Creators, Critics, Connectors & Crowds


Interesting post on characteristics of participants online, and more importantly, how they participate.  The FLIRT Model of Crowdsourcing: Creators, Critics, Connectors & Crowds at Debute – the Personal Blog of Sami Viitamäki This part is inspired mainly by works of Chris Anderson, Malcom Gladwell and Jakob Nielsen on defining the different groups of online participation, and is founded in addition on scientific research and numerous blog posts. The latest insighful post for me was, just today, this one on ballpark.ch, in which the different roles in participation are discussed. The bottom line: Even with mass participation, it’s not time to … Continue reading CrowdSourcing | Creators, Critics, Connectors & Crowds

IBM Wimbledon | “This approach to reaching people is in itself a good lesson”


IBM reflects on the results of the 2007 Wimbledon site, and Second Life space.  They had 8.5 million active users over the two weeks, visiting over 40 million times.  Lots of discussion on technical matters, and how they think about scale, and have moved on from hits per minute and consecutive users.  But I liked this paragraph, and its relevance to marketing/Banking. eightbar » Blog Archive » Wimbledon, that’s a lot of users 8.5 million Things such as the times article reached many people as did the extensive blog coverage by everyone. This approach to reaching people is in itself … Continue reading IBM Wimbledon | “This approach to reaching people is in itself a good lesson”

Almost every demographic group is engrossed in the Web these days


Useful chart from BusinessWeek. Traditional demographics are not enough nowadays to understand how people behave online. Web Strategies That Cater To Customers Almost every demographic group you can think of is engrossed in the Web these days, and users are getting smarter about their tools. It won’t take long to find the consumers who care about what you’re doing—and tune in to what they’re doing. Continue reading Almost every demographic group is engrossed in the Web these days

UAE online banking provides some useful examples


Some startlingly high statistics from Habib Bank AG Zurich on their online banking in UAE. The market there is interesting to watch, because they got a later start that North America and Europe, but they are generally going straight to what we might consider full multi channel solutions. UAE MONEYworks – Online Banking MW: Do you have any up to date figures on how many people in the UAE are using online banking? Or any form of online financial transaction? SP: What we can tell you is 65.22 per cent of HBZ credit customers and 55.06 per cent of the … Continue reading UAE online banking provides some useful examples

UAE onlinie banking provides some useful examples


Some startlingly high statistics from Habib Bank AG Zurich on their online banking in UAE.  The market there is interesting to watch, because they got a later start that North America and Europe, but they are generally going straight to what we might consider full multi channel solutions. UAE MONEYworks – Online Banking MW: Do you have any up to date figures on how many people in the UAE are using online banking? Or any form of online financial transaction? SP: What we can tell you is 65.22 per cent of HBZ credit customers and 55.06 per cent of the … Continue reading UAE onlinie banking provides some useful examples

CapitalOne attack Banks with standalone debit card


I have to update something that I missed earlier in June.  The event was the CapitalOne debit card, and I realised I had missed a significant nuance while chatting to Jason from Wesabe later in June.  The significance began to sink in.  CapitalOne do not have or even need a checking account as I wrongly wrote here. CapitalOne becomes a Bank with checking accounts « The Bankwatch This makes Capital One a bank with a checking account. From my reading of their site, which does have lots of words, they are oferring credit card type protection for debit card purchases. … Continue reading CapitalOne attack Banks with standalone debit card

Why iPhone is game changing, and Bank technologists should take notice


iPhone is more than a phone. It will act as a catalyst for change. It contains technology capabilities that are much more open than phones to date which are generally closed, with limited browser capabilities. This from Chris at FactoryCity. FactoryCity » Why I’m involved in iPhoneDevCamp iPhoneDevCamp isn’t really about the iPhone. Personally, I could care less about the iPhone. What I am interested in, however, is the opportunity that the iPhone affords to promote the development and building of open web technologies in the conspicuous absence of proprietary technologies like Flash, SilverLight et al. Mobile banking has been … Continue reading Why iPhone is game changing, and Bank technologists should take notice

‘Organised Uncertainty’ | Banks risk aversion driven by organisation


I got to this book thanks to JP. This paragraph from the summary resonates well. In short, this important book traces the rise of the managerial concept of risk and the different logics and values which underpin it, showing that it has much less to do with real dangers and opportunities than might be thought, and more to do with organizational accountability and legitimacy. Banks use risk as a front for too many things, beyond traditional financial risk. But that quote might tell us why … if your job is to manage something, beyond traditional financial risk, such as brand, … Continue reading ‘Organised Uncertainty’ | Banks risk aversion driven by organisation

Building the Bank of the Future – 2


Last October 06, I tried what in retrospect was a rather poor attempt to consider the Bank of the Future, after considering the impacts of Web 2.0. It was poor, in the sense that I mentioned tools such as blogs, wiki’s and online communities, but I had no sense of the framework or how Banks could really use the tools to break out of their current transactional approach, and add the experiential side of the equation. So, what if we looked out to 2020, and consider how consumers will engage with their Banking. Latest hypothesis: customer centric can only be … Continue reading Building the Bank of the Future – 2