Uncategorized

Europe vs the US – Whats the difference?

Colin Henderson

 The differences between US and Europe have been rattling around in my brain recently.  Bruno, who attended LIFT last week and is from Switzerland, but now works in Boston, has a unique perspective. He lists and details some US advantages over Europe, and these three resonated.  Scale and language: The obvious one. The US are the largest homogeneous market in the world Entrepreneurship is worthwhile for (nearly) everyone The “Good enough” mentality Source: Lunch over IP: Better in America? Tech-entrepreneurialism in Europe vs the US The last one in particular is interesting.  US (and Canadian) business generally does only what is required.  Budget … Continue reading Europe vs the US – Whats the difference?

AI1 Comment

What do customers expect of Banks?

Colin Henderson

 Ron has a deep understanding of Banks, and Bank customer research.  He discusses the Net Promoter Score, and finishes with three types of customer/bank relationships, based on his experience.  What is interesting here is the reality that most/all Banks seek a ‘relationship’ with their customers, yet customers have different needs.  As a Bank customer, do you seek a ‘relationship’ or something different, and more practical.  Here are Ron’s three types. Interpersonal excellence Advice and guidance Operational excellence Source: The ONE Question To Ask Customers « Marketing ROI: Whims from Ron Shevlin The only qualification I would place here is that … Continue reading What do customers expect of Banks?

Uncategorized3 Comments

Webmail statistics

Colin Henderson

 Gmail stats are few and far between, but here are some recent ones. Growth in the e-mail category was driven largely by the rapid adoption of Google Gmail, which was up 71 percent to 60 million visitors year- over-year. Source: comScore Networks Releases Top Web Properties Worldwide for December; Reviews Biggest Gainers for 2006 | CDTV.net Based on Google Operating System stats, here is how they stack up with the competition.  Also note from same source, paid Gmail is coming soon, with over 6 gigs available.  If its non-beta, I will take it.  Anyhow, here are the stats: Users (millions) … Continue reading Webmail statistics

Uncategorized

links for 2007-02-15

Colin Henderson

eduBuzz – Home (tags: scotland education social+media) Stanford Center for Critical Foresight (tags: lift07 cockayne Stanford) Mauro Cherubini’s moleskine (tags: lift07 cockayne future) Design2.0 – Discussions on Design Strategy and Innovation – Presented by Core77 (tags: cockayne) The Social Customer Manifesto: VRM Scenarios (tags: vrm scenario+planning) How to Build Scenarios (tags: Planning strategy scenario+planning) GBN: Scenarios (tags: scenario+planning strategy) The Story of Digital Identity (a.k.a. Stodid) (tags: VRM identity) Continue reading links for 2007-02-15

Uncategorized3 Comments

Evolution of the web out to 2029

Colin Henderson

 This picture provides a nice summary view of straight extrapolation from known events.  There will be hiccups, and odd things along the way, but directionally this is not a bad model to have in the back pocket. Given that few predicted how Web 2.0 would come to be defined during the early stages of Web 1.0, the concept of Web 3.0 is still a bit fuzzy, and Web 4.0, the WebOS on Nova’s map, is really hazy. The WebOS implies that machine intelligence has reached a point that the Internet becomes the planetary computer, a massive web of highly intelligent … Continue reading Evolution of the web out to 2029

Uncategorized

Finextra: CheckFree to acquire Corillian for $245m

Colin Henderson

This is a significant move from CheckFree. This places bill payment, electronic presentment, and online banking under one roof. US e-payments firm CheckFree has signed a definitive agreement to acquire Internet banking systems vendor Corillian Corporation for $245 million. Source: Finextra: CheckFree to acquire Corillian for $245m   Technorati tags: online+banking Continue reading Finextra: CheckFree to acquire Corillian for $245m

Pinkomarketing2 Comments

Strategy Question – VRM for Banks

Colin Henderson

 I love these cross diagrams which are used as a means to promote strategic thought in scenario planning.  We used them at LIFT at Bill Cockayne‘s workshop on designing future cities.  The trick is to get the right items at each end of the line – not just opposites (High/ low, cold/ hot etc), but opposing concepts that generate debate and new thought. So I was ecstatic to see this one from Christopher over at the Social Customer Manifesto. So, the two big questions: Q1: Who controls the interactions between vendor and customer? Q2: Are the interactions focused on transactions … Continue reading Strategy Question – VRM for Banks

Web/Tech

Banks should pay attention to Wikipedia

Colin Henderson

 iContract point out the lack of attention to Wikipedia for Banks is contributing to a view they might regret.  For example, Citi and Enron. Link to Banking Newsletter Some examples I came across, that are not how those institutions would prefer to be positioned: Barclays Bank:  Legal action dating from the ’70s in Africa Bank of Montreal:  “Each of the client groups operates under multiple brand names” Bank of America:  In 2004, a California jury decided that Bank of America had illegally raided the Social Security benefits of a million customers. Wells Fargo:  reads well – talks about the vision … Continue reading Banks should pay attention to Wikipedia

AI

Finextra: BB&T introduces instant online account opening

Colin Henderson

This press release certainly talks up a storm, and says all the right things.  Using instant online application, most new and existing BB&T clients can open multiple accounts, receive immediate approval decisions, and transfer funds into the new account from both BB&T and other checking accounts immediately. Source: Finextra: BB&T introduces instant online account opening Their stats talk to the success of applications online. “During our initial testing phase, nearly 65 percent of our online applications have been submitted by clients who were not previous BB&T account holders,” she said. “Overall, it’s clear to us that we now have many more … Continue reading Finextra: BB&T introduces instant online account opening