FFIEC releases its FAQ finally, but still unclear


Now that its here, this document is less than clear about two factor authentication. ffiec_frequently-asked-questions.pdf Finextra: analysis – Online banking security FAQs The Federal Financial Institutions Examination Council (FFIEC) has released a frequently asked questions document (FAQs) to aid in the implementation of the interagency guidance on Authentication in an Internet Banking Environment issued October 12, 2005The authentication guidance, which applies to both retail and commercial customers, specifically addresses the need for risk-based assessment, customer awareness, and security measures to reliably authenticate customers remotely accessing their financial institutions’ Internet-based financial services. The FAQs are designed to assist financial institutions and … Continue reading FFIEC releases its FAQ finally, but still unclear

Google coupons available for AdWords marketers


Google continues to push the envelope for Internet business models.  From Customer World. Google says it will make a large number of online coupons available at no charge to consumers via its Google Maps service, while AdWords marketers have the opportunity to pay for a coupon-link alongside their ads. The methodology is not yet developed for how this will work, with several alternatives. Cost per download model – Pay per coupon downloaded( base level pricing) Cost per redemption model – Pay a little premium if the coupon gets redeemed Cost per repeat use model – Being Google, they can track … Continue reading Google coupons available for AdWords marketers

Social Networks gaining on Top Portals


From compete.com, a new analysis indicating that social network sites are gaining on the traditional portals for overall traffic. While this analysis doesn’t deal with who is visiting, its still directionally important to help understand the future. For the first 10 years search was the killer app to drive traffic. That could be shifting. Compete Blog » Blog Archive » Social Networks gaining on Top Portals Since January 2004, the number of people visiting or taking part in one of the top online social networks has grown by over 109% (primarily driven by MySpace). Most of this growth has come … Continue reading Social Networks gaining on Top Portals

Mortgages are reduced to door openers for Canadian banks


The commoditisation of mortgages until they are reduced to the banking equivalent of selling milk at the grocery store continues. They are low profit products that serve as introductions.  Mortgages are commodities to get customers in the door.  This detailed analysis of the banks’ 3rd quarter expected results is illuminiating with regard to mortgages and the profitability pressures felt by the Canadian banks. Canadian Banks & Insurance: BMO CM Preview of Cdn Banks Q3 2006 Earnings New mortgages continue to be originated at tighter margins than a year earlier. There is little doubt that the residential mortgage business has been … Continue reading Mortgages are reduced to door openers for Canadian banks

Citibank Hardware Tokens Defeated – but don’t blame the tokens


A well crafted and reasoned view on the ‘man in the middle attack’ on Citibank tokens, from Improving.  This provides good balance to my earlier post. Improving New Account Opening: Citibank Hardware Tokens Defeated – but don’t blame the tokens – Solving complex business problems with financial services technology Physical tokens are not dead. But as the Citibank example has shown, without providing additional layers of protection to users to help them avoid phishing, a well crafted, realtime scam can defeat even this two factor authentication. Continue reading Citibank Hardware Tokens Defeated – but don’t blame the tokens

A Bank for Every Block


This article confirms my own observations in Manhattan May. A Bank for Every Block – New York Times At the intersection of 32nd Street and Park Avenue in Manhattan, a Citibank branch sits on the northeast corner. A Commerce Bancorp branch is across the street. A North Fork bank stands over the southwest side. And taking up the fourth corner spot: a new branch for J. P. Morgan Chase, which is not more than a short sprint from an HSBC banking center up the block. The business results are becoming dysfunctional. Deposit growth is expected to slow, and some data … Continue reading A Bank for Every Block

Vancity responds to criticism


Trey quotes Williams reponse to customer criticism of the VanCity changeeverything.ca site. Vancity responds to criticism You’re right: banks don’t have a stake in social networking. But Vancity isn’t a bank; it’s a community-based financial institution that is as interested in making our community work as it is in making money. And these days, community is more and more about what happens online, which is why we thought we could play a role in helping use the Net as a tool to support community development in the Lower Mainland and Victoria. I find it a smart answer.  I mean the … Continue reading Vancity responds to criticism

Alert Growth Doubles


Account alerts are a key component for online banking going forward.  While Javelins definition might be a bit over the top we agree on the importance of alerts. Javelin Strategy and Research » Alert Growth Doubles Following ATMs and Internet Banking, Alerts Signify The Next Revolution in Personal Finance Internet banking has evolved and account alerts are not only a key next level, they will deliver greater customer loyalty by always being “there” for the customer.  Account alerts are sticky. Key points in online banking evolution before we got to alerts: account information bill payment customer service requests cheque presentment/ … Continue reading Alert Growth Doubles

Citibank Hardware Tokens Defeated: The Beginning of the End


In a rather timely fashion, after yesterdays story on Barclays card readers for security, here are clearer details on the Citibank ‘man in the middle’ attack, that defeated hardware tokens. Citibank Hardware Tokens Defeated: The Beginning of the End – AllPayNews: Payment and fraud news, blog, jobs and discussions A long-predicted vulnerability of hardware-token based multi-factor authentication has now been successfully exploited against Citibank, marking the beginning of the end for the small security devices.….. In a textbook example of a “man-in-the-middle” attack, Citibank business customers were lured to dozens of counterfeit websites located in Russia where they were prompted … Continue reading Citibank Hardware Tokens Defeated: The Beginning of the End

Researchers at Cardiff University have uncovered a flaw in HSBC’s online banking system


A rather unusually sepcific ciriticism of HSBC’s online banking system.  Researchers claim that criminals can get in within 5 – 9 attempts.  Most systems refuse you after 3 +/- attempts, so if true, this is a significant problem, but probably manageable by implementing some restrictions.  Lets see how HSBC react. Finextra: Researchers warn of HSBC Web banking security flaw Researchers at Cardiff University have uncovered a flaw in HSBC’s online banking system that has left the accounts of 3.1 million UK customers exposed to hackers for at least two years. According to a report by UK newspaper The Guardian the … Continue reading Researchers at Cardiff University have uncovered a flaw in HSBC’s online banking system