Finextra: HFC e-mail error leaves customers fuming
HFC Bank, a consumer lending business owned by HSBC, has admitted violating data protection laws when it revealed personal customer details in an e-mail, according to a report by the BBC.
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Three of most senior executives leaving after bank performs poorly over past year
By SINCLAIR STEWART
Friday, September 10, 2004 – Page B1
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Royal Bank of Canada has poached Barbara Stymiest from the Toronto Stock Exchange and parted ways with three of its most senior executives as part of a massive shakeup of its front office and an overhaul of its organizational structure.
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finextra news: UK mortgage brokers migrating to the Web – TowerGroup
19 November 2003 – About half of all intermediary lending is now conducted on the Web with online home loans from brokers accounting for almost a fifth (19%) of total UK gross mortgage lending, according to research by TowerGroup and London-based Frank Eve Consulting.
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by Jon Ashworth
A look past the media reports at Matt Barrett�s rise to the top post at Barclays
I AM excited about meeting Matt Barrett, who steps up to the chairmanship of Barclays this week after four years as chief executive. Where to begin? Shall I ask him about his ex-wife, the former model? Or should I start with that marvellous �gaffe� about not borrowing on credit cards? This is going to be fun.
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“Service Ops Transformation”: Raising Customer Satisfaction While Reducing Costs
The Big Idea
Business transformation efforts frequently fail to deliver against objectives. The problem is particularly acute in service industries. Successful transformation requires the right alignment between business strategy and operational capabilities. The traditional approach to business change lacks transparency to make trade-offs.
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“Org DNA”: Building the Four Bases of an Execution Culture
The Big Idea
A great strategy alone cannot guarantee a company increased revenue, profits, or share. It’s effective execution that distinguishes the best-performing companies. Superior and consistent execution occurs only when each individual acts in alignment with the overall strategic interests and values of the company. The first step toward alignment is to understand how the traits of an organization influence each individual’s behavior and affect his or her performance. Booz Allen Hamilton’s Org DNA framework describes four elements that, combined in myriad ways, define an organization’s unique traits. These elements are:
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22M used online banking in … – Jun. 20, 2004
Posted:10:48 PM (Manila Time) | Jun. 19, 2004
Agence France-Presse
WASHINGTON — Some 22 million people use online banking at the top 10 US financial institutions, up 29 percent from a year ago, a recent survey showed.
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finextra news: Demographics not key to adoption of banking technology
20 February 2004 – Despite common assumptions that young, educated and wealthy consumers are more likely to use electronic banking technology, a study by Ohio State University has found that marketing, not demographics, is key to the adoption of Web banking services.
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finextra news: Majority of US surfers access accounts online
03 August 2004 – Over half of Internet users in the US access financial accounts online, while 37% use the Web to conduct banking transactions, according to a survey by The Dieringer Research Group.
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finextra news: Internet banking boost for ING
05 August 2004 – Dutch financial services group ING is reporting a strong set of results from its global Internet banking business ING Direct, where second quarter operating profit rose to EUR128 million from EUR24 million a year ago.
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