Tag: Dave Birch

Payments2 Comments

Bring the banking experience forward to the transactional experience

Colin Henderson

There is an enormous intelligence in this paragraph from Dave. It centres on the reality that with each transaction, a consumer is making a decision about their banking service. That service may be merely a payment card, or it may be a BarclaysBofALloyds Card. it doesn’t matter. What has really happened is that the product experience has transferred from the old view of product, the bank account, to the new view, which is the experience. The experience occurs at the ATM, the POS terminal, the online banking session, the iphone app (oops you haven’t got that!). The customer experience is … Continue reading Bring the banking experience forward to the transactional experience

Payments1 Comment

A chat with Dave Birch | whirlwind review of changes in financial services

Colin Henderson

Today I had the pleasure of a chat with Dave while he visited Toronto on business. Inevitably the conversation weaved in and around banks, payments, and what is wrong with both. As we chatted it is evident there is much change going on in the world of financial services, and that change may or may not be as expected. It appears banks are not innovating much anywhere at the moment as predicted, while on the payments front there is a host of activity and very different activity in many parts of the world. This fits with my general theme of … Continue reading A chat with Dave Birch | whirlwind review of changes in financial services