My own saga is complete now, and some interesting lessons learned. I was with Rogers for Mobile, internet and TV for over 15 years. I was generally satisfied but Rogers are high maintenance, with most activities requiring a phone call. Those calls were frustrating because I could tell the agent was operating multiple systems which were very slow to respond. There were very few calls less than an hour. I am now with Bell. Fast forward to the last year and following two severe full network failures I had had enough and realised I had not followed my own long … Continue reading Bell vs Rogers – lessons learned