Tag: netbanker

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Active and Passive Banking as a way to filter your online banking & mobile services

Colin Henderson

One challenge that banks continue to fail at is mobile banking. Jim here coins the phrase ‘active banking’ to describe the gap that can be filled with mobile banking. Some have tinkered with active banking but most focus on mobile being a mini online banking (‘passive banking’). In these days of deliberating on cost cutting while simultaneously improving service to assure customer retention, this piece is worth the read, to form basis for analysis of your own strategies for active and passive banking. The Impact of Always-On Mobile Banking | netbanker But most users will want to be in active … Continue reading Active and Passive Banking as a way to filter your online banking & mobile services

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BofA to Eliminate Wire Transfers from Branches, Moving Volume to Online Banking | netbanker

Colin Henderson

By co-incidence here is yet another chink in the armour of the branch network. Long ago Jim had the foresight to write what others could not admit to at that time, with the 40 year view of The Demise of Branches. Iin that far-sighted piece Jim aimed at the core raison d’etre amongst traditionalists, account acquisition, and developed potential approaches to offer a better value proposition than ‘just being there’. In 2006, Banks were in major branch build out mode, to support their market share objectives. The payback period on those branches is extended to say the least. On the … Continue reading BofA to Eliminate Wire Transfers from Branches, Moving Volume to Online Banking | netbanker

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Intuit releases their iPhone app – is yours coming soon?

Colin Henderson

Jim notes the release of the Intuit iPhone app.  Last week we had the Wesabe app released offerring a stronger product and better competition to Mint. In general it continually amazes be that banks are not leaping on this opportunity for a low cost, high visibility ad for their online services.  Which leads me to todays question de jour for bank executives: Have you tried an iphone? If not go to a store immediately and do so.  Whether you buy it or not, you will be left with the impression this is a game changing device, and remember the people … Continue reading Intuit releases their iPhone app – is yours coming soon?

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FinovateStartup will return to San Francisco on April 28, 2009

Colin Henderson

Looking forward to following FinovateStartup tomorrow.  While the big banks languish in the worry about their balance sheets, and the losses they still have to recognise, it will be refreshing to see examples of the future of financial services. FinovateStartup FinovateStartup will return to San Francisco on April 28, 2009 with an innovative new format that mixes fast-paced demos (no slides allowed!) from handpicked innovators with networking sessions featuring the largest group of financial technology startups ever assembled in one place. Continue reading FinovateStartup will return to San Francisco on April 28, 2009