It is interesting to watch how banks are looking to move beyond the banking crisis.  Here is an example in Japan, which is already highly focussed on their customers.  Sumitomo Mitsui Bank is initiating new processes and methods to generate even better customer focus. Retail banking: Concerted effort to engage with the customer | FT Loiter in a Tokyo branch of the Sumitomo Mitsui Bank and you will notice some changes. There is still a large closed-off area of bank officers shuffling documents, but there are now two counters, a high one at which to make deposits and transfer money, … Continue reading Retail banking: Concerted effort to engage with the customer | Japan