AC Neilson survey nicely summarises the trends for financial services usage in Canada.  Neilson are never clear if its online banking only or includes "I looked at a Financial services site"

Use Of Online Financial Services By Internet Users	Total	Female	Male
2002	50%	45%	56%
2003	54%	52%	57%
2004	57%	55%	60%
2005	59%	57%	61%
Point change since 2002	+9	+12	+5

Most frequent activities

Checking their account balances was the top reported online service, used by 53% of all Internet users. However, the strongest gains compared to last year’s study came in the areas of paying bills (44%) and checking credit card balances (36%), both of which increased four points over 2004.

Pricing expectation

In the area of e-commerce consumers say they expect better prices from online retailers than from a bricks-and-mortar store. This expectation of better pricing online has also risen over the past several years:

How would you expect online prices at a website to compare to prices in a store?(%)	2002	2003	2004	2005
Slightly /significantly cheaper prices	63	65	67	69
About the same	32	31	30	29
Slightly/ Significnalty more expensive	5	3	3	2

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