Global Finance – top internet banks in the world. Continue reading Top world internet banks – 2003

Banks Websites Report and Ranking – January 2006 : E-consultancy.com Banks Websites Report and Ranking – January 2006Release Date: 26 January 2006 Overview of findings Top of the league and best site overall was Skipton Building Society (www.skipton.co.uk). At the bottom of the table, representing the poorest site overall was Investec Bank (UK) Limited (www.investec.com/unitedkingdom). For a copy of the full report, at no charge please email banks_0106@sitemorse.com Website Function 8 sites were error free this month. • http://www.britannia.co.uk • http://www.firstdirect.com • http://www.islamic-bank.com • http://www.laiki.com/web [The Cyprus Popular Bank Public Company] • http://www.leedsbuildingsociety.co.uk • http://www.lloydstsb.com • http://www.mmbs.co.uk • http://www.tesco.com/finance Website … Continue reading UK Banks Websites Report and Ranking on accessibility – January 2006

The UK’s top on-line banks do better than airlines and newspapers in meeting the basic website accessibility needs of their disabled customers, but still only one of ten tested, NatWest, reached a minimum standard, according to a survey released today by national computing and disability charity, AbilityNet.

Continue reading “On-line banks score one out of ten for accessible websites”

The big hurdle Bank’s have to get over is the dichotomy between finite investment dollars based on Stock Market expectations, and customer driven channel investment.

The answer has to lie in choices, so its understandable that in this predicament, bankers will fall back on what they know, hence the theme I see of branch vs internet.

However open standards, and integrated architecture models ought to provide the capability to do both. Internet has one enormous advantage over previous technologies in that it can be built once, and used/ exposed in multiple channels. Continue reading “Integrated channel management”

Myth: Branch is core for Relationship Management Reality: Bank employee is core for Relationship Management Explanation: Customers do not have relationships with a physical building. This may have been the case to a certain extent 50 years ago, but today, customers value the person who owns their problem and ensure their satisfaction. Today customers are perfectly willing to take on self service activities, because its convenient, and provides a measure of control. Thats why they like and use online banking, and ATM’s. But relationship management is a person, and customers just want access to that person through the channel of … Continue reading Myths and realities about the Branch

Since the dot com crash in 2001, the branch has regained supremacy in most banks strategy.  But is that the right approach, and do we truly understand what the branch purpose is ? Acquisition Retention Share of wallet Continue reading What’s the purpose of the Bank branch?

Article discusses the generational changes occurring that Banks need to consider in their strategies.  This particular point within the article, is interesting though, because it highlights the conundrum that Bank’s face in making choices.  BanktechEilering, Mount Prospect National Bank: A myriad of retail and commercial customers use our online banking technology. But people in those groups also prefer to come into our branch and receive service in the traditional manner. While that is working successfully, there will be a time when we need to focus on either simply providing high-tech online services or focus on high-touch service in the branch. … Continue reading Difficult choices – branches or online?

ATM’s are getting a lot of attention right now for three reasons:

1. Old hardware that needs to be replaced
2. Regulatory pressures to provide Triple DES encryption
3. Fraud from card skimming, driving to EMV readiness

Continue reading “ATM – The forgotten channel”

This is a critical statement that defines the nature of consumer mindsets.  So the challenge is how banks can afford to offer services to this generation in a meaningful (ie internet) way, yet retain their market share of current customers. Internet Changes Everything: A Generation Serves Notice: It’s a Moving Target By 2010, they will outnumber both baby boomers and Gen-X’ers among those 18 to 49 – the crucial consumers for all kinds of businesses, from automakers and clothing companies to Hollywood, record labels and the news media. This generation knows nothing about a world without internet.  Its like the … Continue reading The Millenial generation will outnumber baby boomers in 2010

Welcome to Bankwatch. The purpose of this blog is to monitor banks around the world for their online capabilities, and the strategies they are adopting with online. Consumers are web savvy now, and most banks aren’t, so I will point those out, and I will also recognise best practices too. Continue reading Introduction