Consumers and Financial Institutions. A Public Perspective on the Industry


Banking Survey

The way in which consumers use financial services, is undergoing significant change. The growth of electronic banking, including the use of Automated Teller Machines (ATMs), debit cards, telephone and the Internet for banking transactions is influencing how consumers conduct their day-to-day financial transactions. It has also affected how consumers view financial institutions.
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2001 data – Canadian Financial Services


Media Metrix Canada releases Data on Canadians Use of Business/Finance Sites

Media Metrix Canada releases Data on Canadians Use of Business/Finance Sites
Nearly half of all Canadians visited a Business/Finance site in February

Canadians continue to rank among the highest users of online financial services
Toronto, Canada – April 2, 2001-Media Metrix Canada released today highlights from its February 2001 Total Canada at Home Web Use Report. This valuable industry report shows that 43.1% of all Canadians on the web visit a Business/Finance site � an increase in usage of more than 36% over the last 6 months. Canada remains among the leaders in usage of online financial services.
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June 21, 2000 Canada, a Global Leader in Online Banking


Canada, a Global Leader in Online Banking

By Deborah Jessop
[Toronto, CANADA]- Canadians are among the world’s most enthusiastic online banking customers, according to a global survey about online banking and trading from the Angus Reid Group and Royal Bank.
Nearly one in five Canadian Internet users has already tried Internet banking, nearly one in three says they will soon and nearly everyone who has already tried it says they’ll do it again, the study reports.
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