August 15, 2005 – A new survey of Canadian consumers who bank on the Internet shows that TD Canada Trust and Scotia Bank lead competitors in terms of online banking customer satisfaction.

The survey of 2,019 Canadians by Phase 5 Research showed that customers of TD Canada Trust and Scotiabank were more likely than any of the other “Big 5” Banks’ to be very satisfied with their online banking service. TD Canada Trust’s EasyWeb and Scotiabank’s ScotiaOnline customers were also more likely to feel that their online banking service provides excellent value.

Continue reading “Phase 5 Releases Competitive Online Banking Report – August 2005”

July 2004 rankings for Canada – ranking discontinued for Canada since then.

Rank	Firm	Score
2	Royal Bank	7.65
4	TD Canada Trust	7.40
6	Desjardins	6.98
8	National Bank of Canada	6.43
10	Citizens Bank of Canada	6.16
12	HSBC Bank	6.12
14	Laurentian Bank	5.04

Continue reading “Canadian Banks – Keynote ranking July 2004”

BMO Bank of Montreal CIBC ING PC Financial RBC Royal Bank of Canada Scotiabank TD Canada Trust Continue reading Canadian Banks

Banking Survey

The way in which consumers use financial services, is undergoing significant change. The growth of electronic banking, including the use of Automated Teller Machines (ATMs), debit cards, telephone and the Internet for banking transactions is influencing how consumers conduct their day-to-day financial transactions. It has also affected how consumers view financial institutions.
Continue reading “Consumers and Financial Institutions. A Public Perspective on the Industry”

Nua Internet Surveys: Online banking growing in Canada

Jan 23 2003: A new study from NFO CFgroup reveals that online banking is now more popular than telephone banking in Canada.
Continue reading “Online banking growing in Canada”

Media Metrix Canada releases Data on Canadians Use of Business/Finance Sites

Media Metrix Canada releases Data on Canadians Use of Business/Finance Sites
Nearly half of all Canadians visited a Business/Finance site in February

Canadians continue to rank among the highest users of online financial services
Toronto, Canada – April 2, 2001-Media Metrix Canada released today highlights from its February 2001 Total Canada at Home Web Use Report. This valuable industry report shows that 43.1% of all Canadians on the web visit a Business/Finance site � an increase in usage of more than 36% over the last 6 months. Canada remains among the leaders in usage of online financial services.
Continue reading “2001 data – Canadian Financial Services”

Canada, a Global Leader in Online Banking

By Deborah Jessop
[Toronto, CANADA]- Canadians are among the world’s most enthusiastic online banking customers, according to a global survey about online banking and trading from the Angus Reid Group and Royal Bank.
Nearly one in five Canadian Internet users has already tried Internet banking, nearly one in three says they will soon and nearly everyone who has already tried it says they’ll do it again, the study reports.
Continue reading “June 21, 2000 Canada, a Global Leader in Online Banking”