Banking on women


Courtesy of Customer World a novel new concept, from Austria.  Customer World: Only for women Bank Austria’s first bank for women was recently opened by Raiffeisen in the ski resort town of Gastein. The concept was developed in association with Emotion Banking, which conducted extensive studies about women and finances, and how they interact with banks. Emotion Banking came to the conclusion that women approach finances differently than men do, and that a dedicated bank for women would better serve Raiffeisen’s female customers. The current set-up includes an inviting lounge-like interior, that includes a play area to keep children occupied. … Continue reading Banking on women

Financial Consumers Adopt Social Computing


The second document in Tempkin of Forrester Research’s series on social computing and financial services. Forrester Research: Financial Consumers Adopt Social Computing EXECUTIVE SUMMARY Length: 5 pages Shifts in online behavior are creating new phenomena that Forrester calls Social Computing. We examined how many customers within bank and brokerage customer bases perform various Social Computing activities. A few of our findings: ING Direct and HSBC Group customers are the most likely to visit social networking sites; E*TRADE banking customers are the most likely to listen to podcasts; and NetBank customers are the most likely to read blogs. Some of the … Continue reading Financial Consumers Adopt Social Computing

70% of large companies will have blogs


Courtesy of Laurent at ballpark.ch/ this prediction from Jupiter is quite consequential. Jupiter: Corporate Blog Deployments to Double in 2006 @ Media Buyer Planner Some 35 percent of large companies plan to initiate corporate blogs this year – and combined with the existing deployed base of 34 percent, nearly 70 percent of such companies will have deployed corporate blogs by the end of 2006, according to a JupiterResearch While it doesn’t delineate between internal or external, the point is that 3/4 of companies are into blogging. It would be interesting to see these statistics by industry. I am curious if … Continue reading 70% of large companies will have blogs

Blog summary – June 2006


Its been six months since I transitioned my blogs to Bankwatch, so thought I would take a look at my posting profile.  I felt I was getting shoe-horned into too many security and chip card posts, but turns out thats not the case at all.  Online Banking is dominating, and makes me thing that category might be too broad to be useful. Generally innovation, future concepts/ innovation, isn’t too bad, but could be higher.  But customer communications, marketing, and consumer trends should definitely be higher, because that drives everything, so expect more in those areas. Online Banking           … Continue reading Blog summary – June 2006

OCC Ombudsman Shares Insight on Leadership Opportunities in Financial Services


Interesting speech which provides a compelling argument that banks (in US) are missing an opportunity created by the massive influx of immigrants.  That group whose language and culture is not English, are distrustful, and perhaps afraid of Banks, and are seeking alternatives that US locals would not consider, such as cheque cashing outlets.  He uses the example of someone who earns US $12,000 per week doing just that. OCC Ombudsman Shares Insight on Leadership Opportunities in Financial Services My concern, rather, is the narrower one involving the future of the banking industry. I’m here to ask whether the industry to … Continue reading OCC Ombudsman Shares Insight on Leadership Opportunities in Financial Services

ING is changing US deposit account marketing


The garish European influence shows in this simple offer from hsbcdirect.com with a high interest rating savings account, that is opened online. Getting Started The online deposit application should take approximately 10-15 minutes to complete. You can use this application for an individual or joint account. Citi are doing the same through a “direct” offer.  There are others, less well know such as Emigrant. These offers all share similar characteristics: high rate savings opened online advertising has strong use of colour, and as mentioned almost garish, hard on the eyes web design, clearly aimed to compete with the orange ING. … Continue reading ING is changing US deposit account marketing

Lloyds TSB introduces instant online loan service


An excellent example of the next level for online banking, beyond basic transactions. At the bank, we already know enough about our customers for most loan activities, so why not trust them, and provide instant access to credit. Finextra: Lloyds TSB introduces instant online loan service UK high street bank Lloyds TSB has lauched an online loan service that gives Web banking cutomers an instant decision and instant access to the funds if they are approved. The new service, called QuickSign, is available to all Lloyds TSB’s online banking customers and works by using log-in passwords as an electronic signature … Continue reading Lloyds TSB introduces instant online loan service

Online account opening – an idea whose time has come


Loans and mortgages online have become fairly standard, even though not that well done yet.  Yet deposits are the core of banking, and accounts are a cheap form of funding. GonzoBanker – Article Now, many banks are starting to eye the opportunity to sell and open more deposit accounts on the Web. For some, the thought is that niche products (money market, high-rate CDs) can be sold nationally without the need for brick and mortar. ING, NetBank and E*TRADE FINANCIAL have all been very successful with this strategy – ING has raised over $40 billion (uh huh, with a “B”) … Continue reading Online account opening – an idea whose time has come

Barclays Bank turns to texts in fight against fraud


In what is fast becoming standard practise, and table stakes, Barclays offer mobile alerts.  This has historically been only the province of credit cards, such as Diners Club, but expect all big banks to offer this. Bank turns to texts in fight against fraud Barclays will send customers messages to their mobile phones to let them know of new payees in their account to alert holders to any suspicious transactions. Technorati Tags: online_banking, mobile_alerts Continue reading Barclays Bank turns to texts in fight against fraud

Financial Services mall opens in Bahrain


New concept for a mall, based on financial services. MENAFN – Middle East North Africa . Financial Network News: Kingdom’s first Financial Mall opens – Bahrain Bahrain’s first financial mall was yesterday officially opened in Adliya at an event held under the patronage of BMA Governor Rasheed Al Maraj. Customer convenience, and access are key considerations. The mall has been built to offer customers increased convenience, with an accessible location, dedicated parking, longer opening hours as well as telecommunications and insurance services, such as MTC-Vodafone and BKIC respectively. The architectural design is one of open and bright space, with ample … Continue reading Financial Services mall opens in Bahrain