Category: Innovation

Innovation, Self Service

"BankerVision: The reaction of bankers « Bankwatch"

Colin Henderson

 James comments to the earlier post on P2P lending raises some interesting points. Also, banks have trust and security assets, branding and otherwise, which could go some of the way to addressing the 30% of loans unfunded problem. … And certainly the larger banks aren’t competing all that hard for deposits anymore, especially when wholesale money can be had more cheaply. Source: “BankerVision: The reaction of bankers « Bankwatch – Mozilla Firefox” The competition for deposits continues.  HSBCdirect, BofA, and ING are all in a deposit battle, that brings both deposits, and new customers.  Having said that, the best deposits … Continue reading "BankerVision: The reaction of bankers « Bankwatch"

Innovation1 Comment

Think this doesn’t apply to you? Wrong

Colin Henderson

Dan picks up on the Cap Gemini CTO blog. Dan Dickinson » Snakes on a [your industry here] Think this doesn’t apply to you? Wrong. It applies to everyone. As of today, no one controls their own marketing. This post Dan refers to, is written by Andy Mulholland Global Chief Technology Officer, Capgemini Peter Drucker, the management guru, made some highly relevant remarks a whole generation back …His point was that the first technology revolution had been printing, and that this had been initially a technology revolution with the ‘printer’ being in control. In time the power had moved to … Continue reading Think this doesn’t apply to you? Wrong

Innovation

if you want your app to be distributed around the world ….. Google/Microsoft/Amazon/Yahoo/eBay

Colin Henderson

Every once in a while, Scoble comes up with a classic post, and this is another one.  Extracts here, and this is a superb summary of the top players strengths.  This provides a useful backdrop to online banking planning 5 – 10 years out.  For example something I think about, is what banking online will look like in 2020. Scobleizer – Tech Geek Blogger » The coming G/Y/M/A/e developer wars So, let’s go through the players one-by-one. Google. Google has some daunting advantages in the coming developer wars. First, nearly EVERY developer I know uses Google. Most use Gmail. Most … Continue reading if you want your app to be distributed around the world ….. Google/Microsoft/Amazon/Yahoo/eBay

Innovation

MySpace.com down due to power outage

Colin Henderson

MySpace, one of the most active sites on the entire internet is down today, and its interesting the style and panache that they handle this with. A simple message, and a game of Pacman. MySpace.com – We Are Upgrading hey everyone! there’s been a power outage in our data center. we’re in the process of fixing it right now, so sit tight. hopefully we’ll be back online within the hour. its 6:40pm PST now. wanna place a bet? -Tom Technorati Tags: myspace Continue reading MySpace.com down due to power outage

Innovation1 Comment

Account alerts software providers

Colin Henderson

A search on this topic, brought out the following providers in this space.  No particular order.  Also some Forrester links for Forrester subscribers.  If anyone is aware of others vendors in this space, please free to add in the comments. Infosys Finacle With Finacle alerts, financial institutions can instantly notify customers and internal users  whenever an important business event occurs, through the medium of his choice: email,  mobile phone, pager, fax or voice. For example, a customer could choose to be notified  by SMS when an important payment clears or if an account balance exceeds a specified  threshold. Similarly, alerts … Continue reading Account alerts software providers

Innovation, Web/Tech1 Comment

Banking on women

Colin Henderson

Courtesy of Customer World a novel new concept, from Austria.  Customer World: Only for women Bank Austria’s first bank for women was recently opened by Raiffeisen in the ski resort town of Gastein. The concept was developed in association with Emotion Banking, which conducted extensive studies about women and finances, and how they interact with banks. Emotion Banking came to the conclusion that women approach finances differently than men do, and that a dedicated bank for women would better serve Raiffeisen’s female customers. The current set-up includes an inviting lounge-like interior, that includes a play area to keep children occupied. … Continue reading Banking on women

Innovation, Social networks

Financial Consumers Adopt Social Computing

Colin Henderson

The second document in Tempkin of Forrester Research’s series on social computing and financial services. Forrester Research: Financial Consumers Adopt Social Computing EXECUTIVE SUMMARY Length: 5 pages Shifts in online behavior are creating new phenomena that Forrester calls Social Computing. We examined how many customers within bank and brokerage customer bases perform various Social Computing activities. A few of our findings: ING Direct and HSBC Group customers are the most likely to visit social networking sites; E*TRADE banking customers are the most likely to listen to podcasts; and NetBank customers are the most likely to read blogs. Some of the … Continue reading Financial Consumers Adopt Social Computing

Innovation4 Comments

70% of large companies will have blogs

Colin Henderson

Courtesy of Laurent at ballpark.ch/ this prediction from Jupiter is quite consequential. Jupiter: Corporate Blog Deployments to Double in 2006 @ Media Buyer Planner Some 35 percent of large companies plan to initiate corporate blogs this year – and combined with the existing deployed base of 34 percent, nearly 70 percent of such companies will have deployed corporate blogs by the end of 2006, according to a JupiterResearch While it doesn’t delineate between internal or external, the point is that 3/4 of companies are into blogging. It would be interesting to see these statistics by industry. I am curious if … Continue reading 70% of large companies will have blogs

Innovation, US

Blog summary – June 2006

Colin Henderson

Its been six months since I transitioned my blogs to Bankwatch, so thought I would take a look at my posting profile.  I felt I was getting shoe-horned into too many security and chip card posts, but turns out thats not the case at all.  Online Banking is dominating, and makes me thing that category might be too broad to be useful. Generally innovation, future concepts/ innovation, isn’t too bad, but could be higher.  But customer communications, marketing, and consumer trends should definitely be higher, because that drives everything, so expect more in those areas. Online Banking           … Continue reading Blog summary – June 2006

Innovation, US

OCC Ombudsman Shares Insight on Leadership Opportunities in Financial Services

Colin Henderson

Interesting speech which provides a compelling argument that banks (in US) are missing an opportunity created by the massive influx of immigrants.  That group whose language and culture is not English, are distrustful, and perhaps afraid of Banks, and are seeking alternatives that US locals would not consider, such as cheque cashing outlets.  He uses the example of someone who earns US $12,000 per week doing just that. OCC Ombudsman Shares Insight on Leadership Opportunities in Financial Services My concern, rather, is the narrower one involving the future of the banking industry. I’m here to ask whether the industry to … Continue reading OCC Ombudsman Shares Insight on Leadership Opportunities in Financial Services