Finextra: Wachovia launches interactive ID theft tool
Wachovia launched today an interactive identity theft quiz on the Customer Protection Section of wachovia.com.
The new online tool was created to help consumers understand how fraud and identity theft crimes occur and to assess their risk of falling victim to fraud and identity theft.
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TheStar.com – Banks to launch debit for online shopping
Big five to introduce Interac service at Internet retailers
Safeguards allow customers to avoid credit-card risks
TYLER HAMILTON
TECHNOLOGY REPORTER
Canada’s major banks are readying a service that would allow debit-card style payments at the most popular Web retailers, giving teenagers without credit cards and other credit-wary consumers another way to participate in the online economy
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Reuters | Latest Financial News / Full News Coverage
Wed March 30, 2005 2:25 PM GMT-05:00
TORONTO (Reuters) – Bank of Montreal said on Wednesday Harrisdirect, its online discount brokerage, is not meeting its financial expectations, but it will not give up on it. “While it is not currently meeting our financial performance expectations, we are actively engaged in improving performance and it provides us with a wealth management distribution channel in the U.S.,” Tony Comper, BMO’s chief executive, said in prepared remarks at an investors conference in Montreal
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Finextra: Banks urged to act on Net security fears
Banks must act “urgently” to tackle Net user security fears if they are to retain and attract customers to cheaper online channels says Forrester Research.
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Comment: Jill Kerby: Internet offers banks window of opportunity – Sunday Times – Times Online
WHAT is it that good Christian bankers say? That the good Lord doesn’t close one branch without opening another? Last week Bank of Ireland announced that 10 of its branches would shut over the next few years. But hadn’t Bank of Scotland just announced that it was going to open 52 new branches in the old ESB shops in towns and cities around Ireland?
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Photography by Roy Wright
Independence Savings Banks charged Landy Verderame Arianna Architects to redesign its branch offices to reflect the local culture and flavor of each neighborhood.
It has always been a challenge for financial institutions to find ways to create a distinct identity. As a result, they need to look beyond just their service offerings to find ways to distinguish themselves in the eyes of their customers.
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The Banker: Inside the branches
Published: 02 July, 2004
Page 140
The bank branch is undergoing another transformation as the emphasis shifts further towards self-service offerings, using ATMs, smart ATMs and online kiosks. Rekha Menon looks at progress.
The role of the bank branch has undergone a number of transformations in recent times. Although it represents the bank and its value proposition in the customer’s mind, being the oldest delivery channel, several industry pundits had predicted the demise of the branch during the internet heyday, suggesting that new-age delivery channels such as online banking would replace it. When the internet bubble burst, such predictions came to nought and the branch has once again been identified as a critical delivery channel. But this time its role is being perceived differently.
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By Kenneth Cline
Even as Wachovia’s Ken Thompson forges a retail strategy based on service, sales and new customer acquisition, merger integration remains a key concern.
Continue reading “Growth Formula: Mergers and Retail Strength (Wachovia)”
IBM – Bank branch transformation: The new multi-channel reality
By: Patrick Brazel, CEO Eontec Limited and Mark Greene, General Manager, Global Banking Industry, IBM Corporation
“… the emergence of branch renewal within a broader integrated multi-channel delivery infrastructure for retail banking continues to be one of the most significant trends today.” — Retail Banking Fact Sheet 2002, 2002, The TowerGroup
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Managing IT as a business for the business
Nov. 2004 — Let’s start with this premise: Practically every large enterprise today is completely dependent on information technology. Whether it’s a financial institution’s online banking portal or a manufacturer’s supply chain linked to key suppliers, the service quality that IT organizations provide is essential to business success.
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