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Japan: Bank Services With A Smile?

Japan’s banks are focusing on a huge retail push — a sign they’re fit again

Pedestrians wandering into MTFG Plaza in Tokyo’s hip Shibuya district could be forgiven for thinking they are about to enter a chic boutique. The building was designed by an American architect and features an ultramodern, snow-white exterior embedded with thin strips of multicolored lights. But instead of designer brands, what’s for sale is an array of home loans, mutual funds, insurance, annuities, brokerage services, and plain old savings accounts. Just ask at the concierge desk. The banking supermarket is one of the first signs of a new strategic focus on retail customers by Mitsubishi Tokyo Financial Group Inc. (MTF ). Since the remodeled branch reopened in December, it has kept its rank as the bank’s busiest in Japan.
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CFPpaper

Report commissioned by:

Electronic Commerce Task Force
Industry Canada

Prepared by:

Angie Barrados, Researcher
Public Interest Advocacy Centre
1204 – 1 Nicholas Street
Ottawa, Ontario
K1N 7B7
barrados@web.net
http://www.piac.ca

April 2000
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Make Customers Part of Your Team

Guidance for Owners/Managers

One way businesses are helping their employees work better together is with internal company websites — better known as “intranet” sites.
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Finextra: MasterCard launches SMS fraud alert system

MasterCard has teamed with mBlox, a provider of mobile messaging services, to launch a fraud prevention system that enables banks to use SMS text messages to report suspicious card transactions to customers.
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Pew Internet & American Life Project: Online Banking 2005

Fifty-three million people, or 44% of internet users and one-quarter of all adults, now say they use online banking. Those figures amount to an increase of 47% over the number of Americans who were performing online banking in late 2002. Of all the major internet activities tracked by the Project since its inaugural survey in March 2000, online banking has grown the fastest. Internet users with high-speed connections, those with six or more years of experience, and those between 28-39 years old are the most likely to bank online.
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Yahoo! News – Online Banking Growing Rapidly, Survey Finds

WASHINGTON (Reuters) – Nearly half of all U.S. adult Internet users now manage their bank accounts online, making banking the fastest-growing online activity, according to a survey released on Wednesday.
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Yahoo! News – Your Statements Went Where?

By Griff Witte, Washington Post Staff Writer

Last May, Ryan Pirozzi visited his mailbox in Edina, Minn., and found it overflowing with more than a dozen bank statements.
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