Keynote (previously Watchfire, previously Gomez) ranking of online offerings – US.  Note categories below the rankings.

Rank	Firm	Score
2	Citibank	79
4	E*TRADE Bank	74
6	First National Bank of Omaha	68
6	U.S. Bank	68
9	Wachovia	67
11	National City Bank	65
14	Citizens Bank	63
15	NetBank	62
17	Key Bank	60
19	Webster Bank	59
21	Hibernia National Bank	58
24	Union Bank of California	55
25	Sovereign	54
28	PNC Bank	51

Continue reading “US Banks – Keynote ranking July 2005”

Watchfire GomezPro Announces Results of the Q2 2004 Internet Banker Scorecard The top 10 by Overall Score for Q2 2004 (versus Q3 2003 in parentheses) were as follows: 1. Citibank (1) 2. Charter One Bank (4) 3. Bank of America (2) 4. Wells Fargo (3) 5. E*Trade Bank (7) 6. Chase (6) 7. National City Bank (8) 8. Key Bank (9) 9. Huntington (5) 10. Fleet (16) Continue reading US Bank rankings – GomezPro – Q2 2004

Bruce Tempkin at Forrester has a new report out detailing the trends to watch in US retail banking. Points 5 & 6 are key here – this validates the branch channel is no longer sufficient by itself to address customer needs. However what worries me is that 46% still believe it is sufficient!  This is a staggeringly high percentage of bankers who choose to ignore the blindingly obvious! top line growth is critical retaining existing, and acquiring new customers regulations, technology, and competition drive strategy the respondents also indicated M&A activity will be dominant baby boomers need retirement help wave … Continue reading US retail service trends (Forrester)

Bank of America Chase Manhattan Citibank Citizens Countrywide Harris Bank JP Morgan Chase Suntrust US Bankcorp Wachovia Wells Fargo Washington Mutual Continue reading US Banks

JENNIFER WELLS Toronto Star You can put your ear to the jungle telegraph and hear not a peep from the country’s big banks on the big news out of Sears Canada Inc. The retailer, as we learned last week, is applying to Ottawa, via the Office of the Superintendent of Financial Institutions (OSFI), to establish a federally regulated bank, a decision that will ultimately wend its way to the minister of finance for final approval. The Sears Canada board met yesterday to pass a resolution to seek the federal charter. The company has already had one meeting with OSFI and … Continue reading Sears is banking on the future

Mar 10 2003: A recent report from Gartner indicates that 17 percent of Americans used online banking services by the end of 2002. According to a new forecast from the company, consumer use of online banking will grow at a Compound Annual Growth Rate (CAGR) of 14 percent up to year-end 2007. By that time, some 30 percent of Americans (67 million individuals) will be using online banking services. Gartner predicts that penetration will be higher among key demographic segments. Among consumers with annual household incomes between USD50,000 and USD75,000, more than one in five use online banking. In households … Continue reading Gartner Group: Online banking goes mainstream in US