The biggest cyber-heist of customer debit-card numbers to date


In what was earlier referred to as the Citibank ATM fraud, the sheer scale of this fraud is only now coming to light. Banks scramble after cyber-breach | Chicago Tribune Exact figures are unknown — some banks have reported numbers; others have not. It is thought that at least 350,000 accounts across the country were defrauded, involving more than $10 million in losses, according to some experts.…. “In terms of financial damage, this is definitely the biggest documented case of debit-card fraud we know of,” said Avivah Litan, a banking analyst and online-fraud expert for Gartner Inc., an information-technology research … Continue reading The biggest cyber-heist of customer debit-card numbers to date

Interchange fees are under pressure


As merchants complain, and consumers begin to realise the extra charge they are in fact paying to subsidise the interchange fees, its only a matter of time before alternatives arise.

Transaction Processing | Interchange wars: Merchants tug networks for change | ATM Marketplace Research

BY Missy Baxter, contributor • Consumer advocates say rising interchange fees are a serious problem, costing cardholders and merchants a total of at least $25 billion each year. Last month, dozens of protestors demonstrated against rising interchange fees outside the Javits Center in New York during the National Retail Federation’s annual convention.

Recently we saw rumours of Bank of America opting out, by creating their own network.  With Banks of that scale this alternative becomes more viable.  Now we see the Fed stating they will stay out of it, meaning they won’t regulate.

Relevance to Bankwatch:
Interchange fees and the financial model for payments will be a new frontier for banks to re-invent aspects of their business.

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NACHA’s payment pilot to launch in early ’07


Pilot timing details are becoming clearer. NACHA’s payment pilot to launch in early ’07 | ATM Marketplace News NACHA’s long-expected pilot project to test Internet payments to retailers and billers is expected to launch early next year. The pilot will run for 12 months. NACHA officials expect to sign most participating banks, merchants and billers by Aug. 30, 2006, though the pilot will accept additional participants after that date. Continue reading NACHA’s payment pilot to launch in early ’07

Online Banking Customers’ Top Web Site Choices


More on the Keynote study ranking online banking for US banks.

destinationCRM.com: Online Banking Customers’ Top Web Site Choices

Wachovia topped the customer experience rankings; Chase, Citibank, Wells Fargo, Wachovia, and Bank of America all topped the Web excellence scorecard.

They conclude that speed, reliability and ease of navigation are important. Interestingly, Keynotes core competencies are in measuring those attributes. Obviously these attributes are an important measure, but not the only ones.

Banks whose Web sites are easy to navigate, provide quick and accurate responses, and have solid uptime and reliability are keeping and profiting from customers, according to Keynote System’s “Keynote Customer Experience and Service Level Rankings.”

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Branches as a core strategy


Commerce Bancorp of Cherry Hill, N.J which bills itself as “America’s most convenient bank” is branch centric, with 7 day opening. Banks branching out in region Commerce, whose branches are open seven days a week with extended hours on weeknights, unveiled its first offices in the District and Northern Virginia last year. The company has 378 branches with assets of $40.7 billion as of March, a 28 percent increase from a year ago. Net income for its 2006 first quarter was $77.3 million, about the same as a year ago. They understand their strategy and are sticking to it.  Its … Continue reading Branches as a core strategy

Checking study: Bank fees still rising


Bankrate announce their annual checking study. The results seem somewhat at odds with another study reported recently. This confirms to me that the first thing to look at with any study is the sponsor, and their motivation.

Checking study: Bank fees still rising (Page 1 of 3)

Banking fees, balance requirements for checking accounts and ATM costs continue to rise while interest earnings on checking accounts do not, according to a Bankrate.com survey.

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Wells Fargo add business features for online banking


Wells Fargo add small business features, as they and Bank of Americal go head to head for best of breed online banking.

Wells Fargo's Business Online(R) Banking Services Boosts Productivity for Small Businesses; New, Patent-Pending Employer Direct Pay Expedites Payroll Deposits

Wells Fargo & Company (NYSE:WFC) today announced new direct deposit functions for its Business Online(R) Banking services to help small businesses simplify and speed up their management of cash flow.

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Bank of America add small business online banking features


Bank of America add powerful new features for small business online banking. Bank of America Introduces New Time-Saving, Online Financial Management Tools for Small Business Customers: Financial News – Yahoo! Finance – Account Management: Grant varying degrees of online account access to other users to view accounts or transact business. View accounts for multiple related business entities. Sign-on to a single page for personal and business accounts – including accounts from other financial institutions. Integrate with QuickBooks and Quicken. – Accounts Receivable: Generate electronic and/or paper invoices with easy-to-use templates. Manage outstanding invoices with automatic e-mail payment reminders and past … Continue reading Bank of America add small business online banking features

TowerGroup: Case Study on Use of Strong Online Authentication to Beat Fraud


Bank of America were the first large scale roll out for the PassMark solution (branded Sitekey by BofA).  The solution identifies the bank to the customer, and identifies the customer to the bank. TowerGroup: Case Study on Use of Strong Online Authentication to Beat Fraud Beyond just the online channel, TowerGroup believes that Bank of America has taken an important macro step in the fight against fraud by developing an enterprise detection system to monitor potentially fraudulent transactions across all delivery channels. Since fraud isn’t limited to the online channel, this cohesive view of customer transactions will become increasingly important … Continue reading TowerGroup: Case Study on Use of Strong Online Authentication to Beat Fraud

Advice to IT companies – dump the marketing department


In typical style, Art tells it like it is here.  I have to agree with him … just last week, we had a vendor in talking about two factor authentication, and they have a great product which might actually complement our security strategy, but getting past the hype of their “front man” made it hard to sort out useful from hype. Its particularly important for Banks, because banks are large, with multiple groups who all hear things differently.  This accounts for the many unsatisfactory implementations, that fail to meet original expectation (read hype).  Its particularly evident with American companies. Bank … Continue reading Advice to IT companies – dump the marketing department