Update on click fraud


Good article at Wired which describes the issue in clear detail. It goes on to conclude as I did earlier, that the real solution is participate in cost per action. Wired News: Google’s Click-Fraud Crackdown Google is testing a new advertising model to deal with click fraud: cost-per-action ads. Advertisers don’t pay unless the customer performs a certain action: buys a product, fills out a survey, whatever.It’s a hard model to make work — Google would become more of a partner in the final sale instead of an indifferent displayer of advertising — but it’s the right security response to … Continue reading Update on click fraud

Smart Card Group Tackling Contactless EMV


US, which has resisted adoption of smart cards/ chip cards, may win out with the potential to go straight to contactless cards.  The rest of the world will be left with expensive old style “dip” acquiring terminals, and ATM’s. Card Technology, The Smart Card News Source Representatives from EMVCo., the organization that maintains the standard, are meeting in Japan to better define the business requirements for a global standard covering contactless payments made with EMV-compliant cards. “We’re hoping to have a fully stable position by the end of this year,” Simon Pugh, senior vice president of MasterCard Worldwide’s advanced payment … Continue reading Smart Card Group Tackling Contactless EMV

Online marketing and why it deserves a higher standard


Great thought provoking piece from Eric expressing the genuine frustration of online marketing being dis-credited as a result of recent pieces on click fraud. While I agree with the frustration, I think there are other questions to ask before we get to the right solution. PardonMyFrench: Why Is Online Advertising Held to a Higher Standard Sure click fraud is an annoyance, but it can only be measured because it is part of an online advertising campaign where IP addresses are tracked, cookies placed, and every metric you can think of is tracked. It is time for online marketers to stop … Continue reading Online marketing and why it deserves a higher standard

Online banking is starting to get personal


Excellent summary of the state of Online Banking, the things that are hot (live chat), and the pitfalls in implementing it badly. Bradenton Herald | 07/09/2006 | Online banking is starting to get personal Making online banking feel personal is the next step in the evolution of an industry marked by fits and starts. In the 1990s, online banking’s early promise fizzled for lack of a human touch and a physical place to do business. The next wave was to drop online fees, as banks tried to drive customers to use the Web to check balances, pay bills and transfer … Continue reading Online banking is starting to get personal

Social money and payments is a large market


There is a view that the enormous pent up demand to pay your friends, can be opened up, by facilitating mobile payments over your cell phone. The bank account in your phone – Jul. 11, 2006 “Mobile payments will be an exploding market,” predicts Kevin Dulsky, senior director at PayPal Mobile. He won’t say how many users have signed up so far, but PayPal itself has an installed base of more than 100 million The market at stake is a billion dollar market. “The economy of informal debts is huge,” Oberoi says. “All we’re doing is making this invisible market … Continue reading Social money and payments is a large market

Click fraud could alienate trusted sites


Click fraud is a multi billion business now.  There is the view that it doesn’t matter so long as you are getting post click actions.  The view is that the clicks must be resulting in some measurable result that makes the campaign worthwhile. Click fraud – Wikipedia, the free encyclopedia Click fraud occurs in pay per click online advertising when a person, automated script, or computer program imitates a legitimate user of a web browser clicking on an ad, for the purpose of generating an improper charge per click. Click fraud is the subject of some controversy and increasing litigation … Continue reading Click fraud could alienate trusted sites

Retail Financial Services Firms Need To Master Five New Skills


Forrester says customer advocacy remains the best predictor of future purchase intent among financial services consumers.  I buy that concept.  Advocacy suggests the firm is on the customers side, and has their best interests at heart.  This is powerful. This latest piece from Bruce Tempkin, takes the concept of advocacy, and highlights the skills required of a firm, to be successful at advocacy. Forrester Research: The Financial Services Survival Guide Forrester’s customer advocacy rankings show that retail financial services  firms aren’t meeting the current needs of customers. What’s causing the problem? Organizational silos. But Forrester sees an end to this … Continue reading Retail Financial Services Firms Need To Master Five New Skills

People come back to places that send them away


Fascinatingly simple post from Dave here.  He speaks of Google, and how they have made a business out of sending people to the right place/ information/ source. People return to Google because they are a trusted objective source.  Its stickiness by not being sticky. Scripting News: 12/12/2005 People come back to places that send them away. Memorize that one. Yahoo doubled their share of the online news market by adopting RSS and sending readers away as fast as they can. Who to? Their competitors, of course. Now the fundamental law of the Internet seems to be the more you send … Continue reading People come back to places that send them away

Financial Consumers Adopt Social Computing


The second document in Tempkin of Forrester Research’s series on social computing and financial services. Forrester Research: Financial Consumers Adopt Social Computing EXECUTIVE SUMMARY Length: 5 pages Shifts in online behavior are creating new phenomena that Forrester calls Social Computing. We examined how many customers within bank and brokerage customer bases perform various Social Computing activities. A few of our findings: ING Direct and HSBC Group customers are the most likely to visit social networking sites; E*TRADE banking customers are the most likely to listen to podcasts; and NetBank customers are the most likely to read blogs. Some of the … Continue reading Financial Consumers Adopt Social Computing