The long tail is affecting banks too


The theory of the long tail, developed by Chris Anderson, and covered in this Economist article, shows that money can be made on the periphery of an industry, without being a hit.  This is a phenomenon built on the internet.  It is interesting to apply that theory to banking. Economist.com | Articles by Subject | What the long tail will do The niche, the obscure and the specialist, Mr Anderson argues, will gain ground at the expense of the hit. As evidence, he points to a drop in the number of companies that traditionally calculate their revenue/sales ratio according to … Continue reading The long tail is affecting banks too

Toronto to be home of top intelligence group (Egmont Group)


The little known Egmont Group moves its international  HQ to Toronto, Canada. The group, named for the location of the first meeting at the Egmont-Arenberg Palace in Brussels on 9 June 1995, is the international co-ordinating body for national based Financial Intelligence Units (FIU’s).  Generally they are responsible for co-ordination and sharing of information to catch international criminals, and maintain protection of privacy and customer confidentiality, while protecting the integrity of the financial systems worldwide. TheStar.com – Toronto to be home of top intelligence group Ottawa is spending $5 million over five years to make Toronto the permanent headquarters of … Continue reading Toronto to be home of top intelligence group (Egmont Group)

ING Direct USA licenses Metavante mortgage processing technology


ING continues to demonstrate how to move into new markets effectively, using state of the art, end to end systems. Finextra: ING Direct USA licenses Metavante mortgage processing technology ING Mortgage will be deploying the Web-based Wholesale Origination Website from GHR Systems, a Metavante Lending Solution, integrated with its Loan Origination Studio product. GHR’s Wholesale Origination Website is a comprehensive, interactive and secure, broker-centric system designed to provide self-service for wholesale loan personnel. Because the system includes GHR’s automated decision engine, brokers can obtain instant eligibility, pricing and underwriting decisions. Brokers can also efficiently submit and manage an entire pipeline … Continue reading ING Direct USA licenses Metavante mortgage processing technology

Banca Marche signs IBM to revamp branch network


A relatively small bank in Italy (15 Billion Euros in deposits) takes on a big challenge with enviable outputs.  It appears to by multi channel, and involving full automation of account opening, and key processes. Finextra: Banca Marche signs IBM to revamp branch network Italian banking group Banca Marche has awarded IBM a five year contract to overhaul and automate its retail branch network. Financial terms of the deal were not disclosed. IBM says the project will integrate customer data from the banks’ multiple sales channels such as internet and call centres and will automate applications, loans and account opening … Continue reading Banca Marche signs IBM to revamp branch network

70% of large companies will have blogs


Courtesy of Laurent at ballpark.ch/ this prediction from Jupiter is quite consequential. Jupiter: Corporate Blog Deployments to Double in 2006 @ Media Buyer Planner Some 35 percent of large companies plan to initiate corporate blogs this year – and combined with the existing deployed base of 34 percent, nearly 70 percent of such companies will have deployed corporate blogs by the end of 2006, according to a JupiterResearch While it doesn’t delineate between internal or external, the point is that 3/4 of companies are into blogging. It would be interesting to see these statistics by industry. I am curious if … Continue reading 70% of large companies will have blogs

Maybe Google is smarter than we think?


Many people are jumping on the Google is failing bandwagon. Scoble, Loosewire, and others.  Here are some contrary thoughts, just to stir everyone up. To set the stage, here is a quote from Google investor relations site. Google Investor Relations We generate revenue by delivering relevant, cost-effective, online advertising. Businesses use our AdWords program to promote their products and services with targeted advertising. In addition, the thousands of third-party websites that comprise our Google network use our Google AdSense program to deliver relevant ads that generate revenue and enhance the user experience. Lets go deeper. The theme in the comments … Continue reading Maybe Google is smarter than we think?

Do loyalty points make any difference?


This Forbes article, courtesy of Aneace, outlines some sobering facts regarding loyalty plans. Loyalty Programs Lose Points With Shoppers – Forbes.com The study also predicts that two-thirds of all retailers with an online presence will have a formal rewards program in place within a year, although there was no discernible difference in investment returns between companies that put resources into a formal rewards program and those that don’t. The key point is that there is no discernible difference to those having plans against those who do not. (emphasis mine) Segmenting return on investment for various retail companies as high (11% … Continue reading Do loyalty points make any difference?

Aneace’s 5 key factors for a really successful EMV deployment


This is the first part of a series that begins with 7 critical mistakes.  The first mistake for me is dead on, as the commoditisation of loyalty plans makes them less and less meaningful to consumers.  I would argue they still drive certain behaviours, such as which card to pull out first, but the the loyalty they create is fleeting.  Furthermore the benefits from the plans are really not that significant, when you translate them into dollars. Aneace’s Blog: Critical mistake #1: Focus on loyalty rather than the payment experience “Points for the sake of points is just buying off … Continue reading Aneace’s 5 key factors for a really successful EMV deployment

Chase ATMs to dispense 5000 free US Open tickets


This is a fun way to lever their Open Sponsorship, and pick up a small hit on transaction revenue.  In general though, this is a one time, one off benefit for Chase. Finextra: Chase ATMs to dispense 5000 free US Open tickets Chase is turning its 1789 metro-area ATMs into ‘instant-win’ machines that will dispense receipts that can be exchanged for free tickets to the US Open. The campaign, which takes advantage of JPMorgan Chase’s sponsorship of the US Open Tennis Tournament, is expected to give away more than 5000 tickets. Technorati Tags: marketing Continue reading Chase ATMs to dispense 5000 free US Open tickets