Difficult choices – branches or online?

2006-02-012006-02-01 Colin Henderson

Article discusses the generational changes occurring that Banks need to consider in their strategies. This particular point within the article, is interesting though, because it highlights the conundrum that Bank’s face in making choices. BanktechEilering, Mount Prospect National Bank: A myriad of retail and commercial customers use our online banking technology. But people in those groups also prefer to come into our branch and receive service in the traditional manner. While that is working successfully, there will be a time when we need to focus on either simply providing high-tech online services or focus on high-touch service in the branch. … Continue reading Difficult choices – branches or online?

ATM – The forgotten channel

2006-01-312006-01-31 Colin Henderson

ATM’s are getting a lot of attention right now for three reasons:

Old hardware that needs to be replaced
Regulatory pressures to provide Triple DES encryption
Fraud from card skimming, driving to EMV readiness

Continue reading “ATM – The forgotten channel”

Uncategorized

UK Banks

2006-01-292006-03-13 Colin Henderson

Alliance & Leicester Bradford & Bingley Egg Bank of Scotland Barclays Clydesdale Bank HSBC Lloyds TSB Northern Rock Royal Bank of Scotland Standard & Chartered Continue reading UK Banks

Canada

Canadian Banks

2006-01-292006-02-05 Colin Henderson

BMO Bank of Montreal CIBC ING PC Financial RBC Royal Bank of Canada Scotiabank TD Canada Trust Continue reading Canadian Banks

The Millenial generation will outnumber baby boomers in 2010

2006-01-292006-01-29 Colin Henderson

This is a critical statement that defines the nature of consumer mindsets. So the challenge is how banks can afford to offer services to this generation in a meaningful (ie internet) way, yet retain their market share of current customers. Internet Changes Everything: A Generation Serves Notice: It’s a Moving Target By 2010, they will outnumber both baby boomers and Gen-X’ers among those 18 to 49 – the crucial consumers for all kinds of businesses, from automakers and clothing companies to Hollywood, record labels and the news media. This generation knows nothing about a world without internet. Its like the … Continue reading The Millenial generation will outnumber baby boomers in 2010

AI2 Comments

Introduction

2006-01-282006-01-30 Colin Henderson

Welcome to Bankwatch. The purpose of this blog is to monitor banks around the world for their online capabilities, and the strategies they are adopting with online. Consumers are web savvy now, and most banks aren’t, so I will point those out, and I will also recognise best practices too. Continue reading Introduction

DIFC papers

2006-01-112006-04-14 Colin Henderson

Dubai Financial Services Authority Set out below are drafts of legislation and other information which has been superseded by fresh material, and if applicable, for which the consultation period has closed. This list is provided for historical information purposes only, and identifies those topics which have been open to consultation more than once. Continue reading DIFC papers

Security

B of A security umbrella

2006-01-052006-03-27 Colin Henderson

Overall security strategy – Bank of America. Finextra: Bank of America extends SiteKey security to Northeast states SiteKey and the Bank of America Toolbar are part of an umbrella of security measures that includes a zero liability guarantee that protects customers from fraud losses, two-tiered authentication for funds transfers, and the capability for customers to stop receiving paper statements to reduce risks associated with sending sensitive information through the mail. Continue reading B of A security umbrella

Payments

Microsoft have a micropayment strategy

2005-11-24 Colin Henderson

This little snippet in the midst of an article about Xbox360 and online gaming. This from Chris Early, studio manager for Microsoft Casual Games Group. Can Microsoft Score in Mobile Gaming? Today, Microsoft makes money on games through sponsorships, advertising, and subscriptions. How do you see the business model evolving? The biggest change that I think we’ll see in the next year is in microtransactions becoming a viable method of purchasing games and new game levels. You’ll be able to use micropayments to pay for downloads within Marketplace and Xbox Live Arcade. You’ll be able to purchase points at a … Continue reading Microsoft have a micropayment strategy

Security

Computer Worm Poses as E-Mail From FBI, CIA

2005-11-242006-04-14 Colin Henderson

Computer Worm Poses as E-Mail From FBI, CIA

'Sober X' Web Threat Spreads Quickly

By Arshad Mohammed and Brian Krebs
Washington Post Staff Writers
Thursday, November 24, 2005; Page D01

It's being called the worst computer worm of the year — a fast-spreading Internet threat that looks like an official e-mail from the CIA or FBI but can leave your computer wide open to intruders.

The bogus e-mail claims the government has discovered you visiting "illegal" Web sites and asks you to open an attachment to answer some official questions. If you do, your computer gets infected with malware that can disable security and firewall programs and blast out similar e-mails to contacts in your address book. It can also keep you from getting to computer security Web sites that might help fix the problem, and it may open your Windows computer to intruders who can steal your personal data.
Continue reading “Computer Worm Poses as E-Mail From FBI, CIA”