Will Agentic AI Disrupt SaaS?
Summarize Disruption is mandatory. Obsolescence is optional. David Crawford When software as a service (SaaS) first emerged 25 years ago, it revolutionized software by moving it to the cloud and speeding up feature delivery. Now, a fresh discontinuity is at hand. Generative and agentic AI—tools that can reason, decide, and act—are already: drafting code in Cursor’s AI code editor; handling support tickets in ServiceNow; preparing journal entries in Workday Financial Management; and writing ad copy in Adobe’s Experience Cloud. These aren’t experimental one-offs. The cost curve trajectory of foundation models is accelerating downward even as accuracy improves. OpenAI’s latest frontier … Continue reading Will Agentic AI Disrupt SaaS?
